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About the Role

As our Operational Governance Change Delivery Manager, you'll play a pivotal role in strengthening operational resilience and regulatory compliance across AMP's Investments business. Working at the intersection of operations, risk, governance and change delivery, you'll lead complex business-critical initiatives that help AMP adapt to evolving regulatory requirements while improving operational effectiveness and customer outcomes.

Responsibilities

Lead the interpretation and implementation of regulatory and policy changes impacting AMP Investments, with an initial focus on APRA's CPS 230 Operational Risk Management requirements
Translate complex regulatory obligations into clear operational requirements, ensuring business processes, controls and governance frameworks remain effective and compliant
Drive end-to-end change delivery, including impact assessments, implementation planning, dependency management and risk assessments
Partner with Investment Operations leaders and key stakeholders to embed sustainable process and control improvements across the business
Strengthen operational resilience through enhanced Material Service Provider governance, business continuity arrangements and reporting obligations
Monitor implementation progress, resolve issues and prepare governance papers, risk assessments and executive-level reporting for senior stakeholders and governance forums
Influence and collaborate across a broad stakeholder network to deliver outcomes that protect member interests and support AMP's strategic objectives

Requirements

5+ years' experience within financial services in investment operations, risk, compliance, project delivery or a related discipline
Strong project and change management capability, with experience delivering complex regulatory or operational change initiatives
A solid understanding of investment or wealth management operations and end-to-end operational processes
Exposure to key investment operations functions such as custody, fund administration, unit pricing and third-party service provider management
Knowledge of financial services regulatory frameworks, operational risk management practices and APRA prudential standards, particularly CPS 230
Strong analytical and critical thinking skills, with the ability to solve complex problems and implement practical solutions
Exceptional stakeholder engagement, relationship management and influencing skills, including the ability to work effectively with senior leaders
Excellent written and verbal communication skills, with the confidence to present complex information clearly and persuasively
Adaptability from BAU to ambiguity
Commitment, grit, and a growth mindset
Willingness to jump in and deliver across a variety of areas
Ability to hold your own

Skills

Project management
Change management
Regulatory interpretation and implementation
Operational risk management
Governance frameworks
Business continuity planning
Stakeholder engagement
Relationship management
Influencing
Analytical skills
Critical thinking
Problem-solving
Written communication
Verbal communication

Location

Australia
New Zealand

Work Type

Full-time

Experience Level

5+ years

Education Level

Relevant tertiary qualifications in business, finance or a related discipline

Benefits

Health and wellbeing support
Opportunities to volunteer, fundraise and give back to the community

About the Company

AMP is a financial services company that helps people with their banking, super, retirement and finances.
AMP has been operating for over 170 years.
AMP is undergoing transformation with new leadership and thinking.
AMP aims to redefine financial services and turn its legacy into something positive and powerful for the future.
AMP believes in fostering inclusion, diversity, and a warm feeling of belonging.

Equal Opportunity

AMP is dedicated to fostering inclusion, diversity, and a warm feeling of belonging.
AMP is committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people.
AMP encourages candidates from Aboriginal and Torres Strait Islander backgrounds to apply.