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About the Role

Doodle is seeking a commercially driven, proactive Customer Value Consultant to join their team. This role involves owning a portfolio of Enterprise accounts, focusing on onboarding, adoption, expansion, and renewal, acting as a revenue-generating partner to the Sales team. The ideal candidate will be energized by building customer relationships that lead to measurable business outcomes and think in terms of pipeline as much as satisfaction scores.

Responsibilities

Build the business case by running pre-sale value discovery with enterprise prospects and quantifying upside in the prospect's own units.
Set baseline and target metrics upfront, defining enterprise outcomes and measurement methods.
Lead structured onboarding for new enterprise customers against the agreed business case to deliver value.
Build trusted, multi-threaded relationships with key stakeholders and map accounts.
Run value reviews at 3 and 6 months to test if customers are realizing agreed-upon value.
Drive proactive, usage-triggered outreach based on account health and usage signals.
Identify and qualify expansion opportunities, build expansion business cases, and discover new use cases.
Partner closely with Account Executives to progress expansion opportunities.

Requirements

3–5 years in a value-led sales, value consulting, account management, or commercial Customer Success role within B2B SaaS, or a management-consulting background moving into SaaS.
Track record of building quantified, customer-specific business cases and tying engagements to measurable outcomes.
Experience navigating multi-stakeholder enterprise accounts with confidence to engage economic buyers and build champions.
Comfortable working alongside Account Executives in a coordinated land-and-expand motion.
Proactive by default, acting on value and risk signals before customers raise them.
Highly data-driven, using adoption data, health scores, and usage signals to prioritize time and guide conversations.
Excellent communication skills in English are mandatory.
German language skills are a strong plus.
Curiosity about AI-assisted workflows and automation tools is a plus.
Must be based and have the right to work in London.
Visa sponsorship and relocation support are not provided.

Skills

Value-led sales
Value consulting
Account management
Commercial Customer Success
B2B SaaS
Management consulting
Business case development
Stakeholder management
Account mapping
Data analysis
Communication
English
German (plus)
AI-assisted workflows (plus)
Automation tools (plus)

Location

London

Work Type

Hybrid
Full-time

Experience Level

3-5 years

Salary/Compensations

Competitive Pay

Benefits

Pension Plan
25 Vacation Days
Training/Conference Days
Learning Stipend
Well-being & Home Office Budget
Headspace Membership
Company Lunches & Team Events
Parental Leave & Support
Doodle Premium
Top-Notch Equipment

About the Company

Doodle is redefining how modern teams schedule, collaborate, and connect.
Our platform powers productivity for businesses of all sizes by simplifying how people meet and manage time.
We are evolving from a product-led pioneer into a sophisticated, sales-led Enterprise platform.
Customer Success is one of our two primary revenue engines, and we're building it from the ground up.

Equal Opportunity

At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation.
Diversity and inclusion are of utmost importance to us.
We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better our work and our products will be.