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About the Role

Wizit is a digital credit service by Credit Corp Financial Services, aiming to make credit accessible through responsible lending and cutting-edge technology. This role is key to providing an exceptional customer experience.

Responsibilities

• Handle a high volume of inbound customer call enquiries
• Conduct customer and third-party outbound calls
• Manage documentation to complete customer applications for assessment
• Support verification checks for Loan Verification teams
• Meet and exceed customer service expectations
• Assist with other customer experience initiatives

Requirements

• Experience in a call centre, hospitality, tourism, retail, sales, or similar industries
• Excellent verbal communication and phone manner
• High level of positive energy and enthusiasm
• Natural problem solver and solution provider with a customer-central approach
• Demonstrated high levels of integrity, honesty, and an ethical approach
• Proven ability to work collaboratively in a team environment
• Great computer literacy skills
• A desire to learn and take on feedback
• Must be available to work permanent Full Time, Monday to Friday 8:30 AM – 5:00 PM

Skills

• Customer service
• Verbal communication
• Problem solving
• Teamwork
• Computer literacy

Location

• Sydney CBD

Work Type

• Hybrid
• Full Time

Experience Level

• Entry Level

Benefits

• Bonuses and incentives
• Flexible hybrid work opportunities (considered after 3 months: 3 days office, 2 days WFH)
• Fully paid training with continued support and coaching
• Growth towards promotion opportunities
• Learning and development programs
• Perks and discounts through employee benefits platform
• Free membership and competitive rates with Car Share partner
• Novated Leasing options
• Wellbeing and health initiatives
• Online fitness training
• 24hr wellbeing support with EAP
• Discounted gym membership
• Health insurance
• Eye care
• Breakfast and fresh fruit in the office
• Paid volunteer days
• Purchase additional annual leave
• Regular team engagement events
• ‘Dress For Your Day’ policy
• End-of-Trip Facilities (bicycle storage, showers, lockers, towels, hair dryers)

About the Company

• Wizit is a digital first credit service by Credit Corp Financial Services (CCFS).
• Founded with the goal of making credit accessible to as many people as possible.
• Commitment to responsible lending and use of slick cutting edge technology.
• Provides a customer experience like no other.
• Focuses on working together with customers to offer sustainable loans that suit their lifestyle and needs.

Equal Opportunity

• The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community.
• At Credit Corp Financial Services, we value curiosity, respect for differences and a willingness to help others.
• We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.
• We also support improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applications from those of Aboriginal and Torres Strait Islander descent.