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About the Role

The Employer Relationship Officer is responsible for representing our client by utilising expertise to manage the day-to-day relationship with their top-tier employers. This role will be part of a specialised contact centre team but may require travel.

Responsibilities

• Manage the relationship and administration outcomes for a defined portfolio of employers, ensuring services align with client's SET Employer Proposition.
• Represent the client at seminars or industry events.
• Attend onsite Face to Face Employer visits to educate, resolve complex issues, or set up payroll requirements for clearing house processes.
• Manage inbound calls from employers to answer enquiries and resolve issues.
• Support employers with clearing house triage.
• Complete outbound calls as directed.
• Support the onboarding and transition of new Employers.
• Support client relationship teams with enquiries, escalations, and administrative support.
• Maintain RG146 Compliance by completing and submitting monthly CPD points.
• Provide input into relevant reporting.

Requirements

• Must have flexibility to travel.
• Must possess a driver's licence and car.

Location

• Hybrid

Work Type

• Hybrid

Benefits

• Growth Opportunities - Over 20% of the team promoted last year.
• ME Days - 4 additional days of leave per year.
• Hybrid Working Model.
• Inclusive Holidays - Flexibility to swap public holidays.
• 10 Weeks Paid Parental Leave.
• Superannuation contributions for new parents on unpaid parental leave (up to 12 months).
• Learning & Development Budget - Up to $500 per year.

About the Company

• Founded in 2016, GROW Inc is an Australian FinTech company revamping Superannuation and Managed Funds administration platforms using modern technology.
• The company is disrupting the wealth management industry with DLTA, a platform built on Distributed Ledger Technology, to make super and investments more timely and accessible.
• GROW Inc aims to improve the financial wellbeing of all Australians.
• Over 1 million Australians use their technology daily.
• The company is expanding and building new products.
• GROW Inc values authenticity, diversity, and encourages employees to bring their whole selves to work.
• Diversity of thought is believed to help build better solutions.