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About the Role

As a UX Conversational Designer, you will combine UX design, dialogue structuring, and advanced prompt crafting to support intelligent, natural interactions in chat and voice. You will translate complex challenges into beautiful and smart digital products within a dynamic environment.

Responsibilities

• Bring new ideas around AI assistant best practices and cross-industry insights to project teams.
• Design conversational flows and dialogue structures.
• Define tone, voice, and assistant personality that works across channels and interaction styles.
• Translate strategy and insights into well-considered user-centered flows.
• Substantiate design choices with annotations and create simple prototypes.
• Present work to clients and stakeholders and handle input and feedback.
• Work with Product Managers, AI engineers, and developers to shape the final user experience.
• Conduct testing and iterative improvement of conversations and prompts based on user behavior, conversational metrics, and qualitative feedback.

Requirements

• 4+ years of experience as UX and/or Conversational designer at an agency or renowned brand.
• Experience with designing chatbot or voicebot solutions.
• Excellent writing and communication skills, especially for task-oriented and natural-sounding dialogues.
• A strong portfolio (website or PDF) demonstrating experience and passion.
• Experience with working in multidisciplinary teams.
• Working proficiency in English and German.
• Experience with Figma and collaborative tools.
• Availability to start working in Germany.

Skills

• UX design
• Dialogue structuring
• Prompt crafting
• Chatbot design
• Voicebot design
• Figma
• Collaborative tools

Location

• Hamburg
• Berlin
• Cologne

Work Type

• Hybrid

Experience Level

• 4+ years

Benefits

• Flexible, hybrid working policy (1-2 days at the office, depending on location)
• Company pension scheme
• Lease bike options / JobRad
• 25% subsidy for the Deutschlandticket
• Occasional breakfast/lunch at the office
• Smoothie Tuesdays
• Contribution to health through the OpenUp platform
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals
• Social events
• Training, development, and certifications
• Global annual DEPT® Cares Month

About the Company

• DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster.
• Operating at the intersection of technology and marketing, DEPT® creates what is next by pioneering ideas, acting fast, and moving further.
• DEPT® has been certified B Corp and Climate Neutral since 2021.
• DEPT® has been named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• DEPT® values include: better together, relentlessly curious, and get sh*t done.
• At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Equal Opportunity

• At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
• We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
• We believe in giving everyone a fair chance to shine.
• We encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.