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About the Role

Doodle is seeking a commercially driven, proactive Customer Value Consultant to join their team. This role involves owning a portfolio of Enterprise accounts, focusing on onboarding, adoption, expansion, and renewal, acting as a revenue-generating partner to the Sales team. The ideal candidate is energized by building customer relationships that lead to measurable business outcomes and thinks in terms of pipeline as much as satisfaction scores.

Responsibilities

Build the business case by running pre-sale value discovery with enterprise prospects and quantifying upside in the prospect’s own units.
Set the baseline and target metric upfront, defining which enterprise outcome will be measured.
Lead structured onboarding for new enterprise customers, ensuring it delivers value against the agreed business case.
Build trusted, multi-threaded relationships with key stakeholders and map the account.
Run value reviews at 3 and 6 months into the onboarding journey to test value realization.
Drive proactive, usage-triggered outreach based on account usage signals after the 6-month review.
Identify and qualify expansion opportunities, build the expansion business case, and discover new use cases.
Progress expansion opportunities in close partnership with Account Executives.

Requirements

3–5 years in a value-led sales, value consulting, account management, or commercial Customer Success role within B2B SaaS, or a management-consulting background moving into SaaS.
A track record of building quantified, customer-specific business cases and tying engagements to measurable outcomes.
Experience navigating multi-stakeholder enterprise accounts, with the confidence to engage economic buyers and build champions across departments.
Comfortable working alongside Account Executives in a coordinated land-and-expand motion.
Proactive by default; act on value and risk signals before customers raise them, and structure your week around outcomes.
Highly data-driven; use adoption data, health scores, and usage signals to prioritize time and guide conversations.
Excellent communication skills in English are mandatory.
German is a strong plus.
Curiosity about AI-assisted workflows and automation tools is a plus.
Must be based and have the right to work in Germany.
Cannot sponsor visa for this position or support with relocation.

Skills

Value-led sales
Value consulting
Account management
Commercial Customer Success
B2B SaaS
Management consulting
Business case building
Customer relationship management
Stakeholder management
Account mapping
Data analysis
Usage analysis
Communication
AI-assisted workflows
Automation tools

Location

Berlin (hybrid)

Work Type

Hybrid
Full-time

Experience Level

3-5 years

Salary/Compensations

Competitive Pay

Benefits

Pension Plan
30 Vacation Days
Training/Conference Days
Learning Stipend
Well-being & Home Office Budget
Headspace Membership
Company Lunches & Team Events
Parental Leave & Support
Doodle Premium
Top-Notch Equipment

About the Company

Doodle is redefining how modern teams schedule, collaborate, and connect.
Our platform powers productivity for businesses of all sizes by simplifying how people meet and manage time.
We are evolving from a product-led pioneer into a sophisticated, sales-led Enterprise platform.
Customer Success is one of our two primary revenue engines, and we're building it from the ground up.

Equal Opportunity

At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender and sexual orientation.
Diversity and inclusion are of utmost importance to us.
We’re committed to building a team that represents a variety of backgrounds, perspectives and skills.
The more inclusive we are, the better our work and our products will be.