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About the Role

Lead a high-performing team, shape customer experience, and grow with a global market leader. O’Brien® Automotive Glass is looking for an experienced, motivated, and people-driven leader to take on the full-time role of Service Centre Manager at our Caringbah Automotive Glass Service Centre. This role is an opportunity to join a supportive leadership group within a world-leading brand, leading a dedicated team, building strong customer and insurer relationships, and ensuring the service centre runs smoothly and efficiently.

Responsibilities

Leading and inspiring your team to deliver outstanding customer service
Managing key stakeholder relationships including customers, insurers and local suppliers
Overseeing daily and weekly scheduling to ensure workflow efficiency
Coaching and developing team members through ongoing learning opportunities
Monitoring performance, meeting KPIs and managing budgets
Driving a culture of safety, quality and continuous improvement

Requirements

Experience as a People Leader or ready to step into the first leadership role
Strong stakeholder management and communication skills
Confidence analysing branch data and using systems effectively
A collaborative leadership style with the ability to influence and motivate
A commitment to business growth and operational excellence
Must have full Australian working rights

Skills

People leadership
Customer service
Stakeholder management
Communication
Data analysis
System utilization
Influencing
Motivation
Operational excellence
Automotive industry knowledge (highly regarded)

Location

Caringbah

Work Type

Full-time
Onsite

Experience Level

Experienced leader
Entry-level leadership

Benefits

Supportive and experienced senior leadership team
Employee discounts across O’Brien® services and partner brands
Ongoing learning, development and career progression
Incentive scheme based on performance
Laptop and phone provided
Uniform supplied
Recognition and reward programs
Community service and volunteering leave

About the Company

O’Brien® Automotive Glass is a global market leader.
O'Brien® is part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
Founded in February 1924 by Frank G. O’Brien, O’Brien® has grown to become Australia’s leading vehicle glass repair and replacement company.
O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.
Each year, O’Brien® serves over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.
O'Brien® also provides quality glass products and services for Australian homes and businesses.
In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of products and services across Australia.
At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.