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About the Role

As a Reservations Consultant (Telemarketing), you will connect with prospective members, promote exclusive mini-vacation packages, and help guests take the first step toward their next unforgettable getaway. This role is ideal for individuals passionate about sales, thriving in a fast-paced environment, and helping customers turn travel aspirations into reality.

Responsibilities

• Contact prospective customers through outbound and inbound calls to promote and sell mini-vacation packages.
• Engage with customers who have already purchased travel certificates and convert them into confirmed bookings.
• Research accommodation availability and coordinate tour presentation appointments.
• Ensure all bookings, amendments, and cancellations comply with company policies and procedures.
• Promote seasonal campaigns, special offers, and vacation experiences.
• Maximize every customer interaction across phone, email, social media, and online enquiries.
• Schedule qualified appointments and presentations using assigned lead sources.
• Provide accurate information and directions to designated sales locations.
• Deliver exceptional customer service and create positive customer experiences at every touchpoint.
• Build rapport, overcome objections, and confidently guide customers through the booking process.
• Consistently achieve and exceed individual and team performance goals.
• Contribute ideas that improve processes, customer experiences, and business results.
• Demonstrate integrity, accountability, and a commitment to our service culture.

Requirements

• Experienced in telesales, telemarketing, or a sales-focused contact center environment.
• Confident communicators with an engaging and professional phone manner.
• Passionate about providing outstanding customer experiences.
• Resilient, driven, and results oriented.
• Comfortable working with sales targets and performance metrics.
• Skilled at building rapport, handling objections, and closing sales opportunities.
• Highly organized with strong attention to detail.
• Self-motivated and able to manage priorities effectively.
• Team-focused, positive, and collaborative.
• Excited by a fast-paced environment where no two days are the same.

Skills

• Sales
• Telemarketing
• Customer Service
• Communication
• Objection Handling
• Closing Sales
• Organization
• Attention to Detail
• Time Management

Location

• Remote

Work Type

• Full-time

Experience Level

• Experienced

Salary/Compensations

• Competitive base salary plus attractive incentive opportunities.

Benefits

• Career development and growth within a global organization.
• Ongoing training, coaching, and support.
• A collaborative and inclusive workplace culture.
• Employee travel and lifestyle benefits.
• Recognition programs that celebrate individual and team success.
• The opportunity to help create memorable vacation experiences every day.

About the Company

• Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
• Our dedicated associates help the company achieve its mission to put the world on vacation.
• Innovation and growth keep our work interesting and fun.
• Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• As a global leader in vacation ownership and travel experiences, we help people create lasting memories through exceptional holiday opportunities and world-class customer service.
• Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs.
• We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year.
• We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.
• Hospitality is at the heart of all we do at Travel + Leisure Co.
• Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
• We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Equal Opportunity

• Travel + Leisure Co. is an equal opportunity employer committed to fostering a diverse, inclusive, and supportive workplace for all.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.