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About the Role

As a Maison Host, you are the welcoming heart of our Sydney Flagship, embodying the elegance and spirit of Van Cleef & Arpels. You will play a pivotal role in crafting an unforgettable journey for every visitor.

Responsibilities

• Be the Maison's first point of contact, warmly welcoming and guiding all visitors, personalizing their arrival for a seamless journey.
• Proactively manage client flow and waiting experiences, ensuring prompt sales team attention and smooth handovers.
• Provide exceptional hospitality, including refreshments and maintaining pristine service areas.
• Anticipate and cater to the needs of loyal and appointment-based clients.
• Embody Maison values, representing Van Cleef & Arpels with impeccable professionalism and radiant service.
• Offer engaging boutique and Patrimony tours, sharing the Maison's rich history and acting as a knowledgeable referent for our exquisite displays.
• Support internal communication to optimize client flow and service delivery.
• Contribute to maintaining Maison standards for presentation, grooming, and uniform.
• Participate in daily morning briefs for seamless team coordination.

Requirements

• Exceptional ambassador of luxury with a proven background in client-facing roles, ideally within a high-end environment such as luxury retail, hospitality, or a reception host(ess) function.
• Natural ability to connect with an international and multicultural clientele, thriving in a high-traffic setting.
• Impeccable presentation, strong communication, and organizational skills.
• Proactive approach to anticipating needs and ensuring seamless client journeys.
• Eager to learn and share knowledge.
• Collaborative team player dedicated to enhancing satisfaction and operational efficiency.

Skills

• Client-facing
• Luxury retail
• Hospitality
• Reception host(ess)
• Communication
• Organization
• Clienteling
• Storytelling

Location

• Sydney

Work Type

• Full-time

Experience Level

• Mid-level

Benefits

• Employee career development
• Trainings on history, know-how and creations
• Internal mobility opportunities

About the Company

• A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
• Van Cleef & Arpels is proud to hire talents from many different backgrounds and experiences.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.

Equal Opportunity

• Van Cleef & Arpels is proud to hire talents from many different backgrounds and experiences.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.