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About the Role
BigCommerce is seeking a Senior Software Engineer (AI Specialization) to build powerful product experiences using intelligent AI agents. You will define how users interact with products through natural language by designing agent-based systems that unify and act on data from various Commerce products and partner systems.
Responsibilities
- Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation.
- Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc) to surface their capabilities to the AI agents to drive powerful and intuitive user experiences.
- Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary APIs.
- Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions.
- Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences.
- Quickly build proof-of-concept solutions to validate relevant user stories.
- Contribute to internal tooling and frameworks that support LLM fine-tuning, prompt engineering, and safe action execution.
Requirements
- 5+ years of experience in backend or full-stack software development, ideally with a focus on AI/MCP/A2A systems.
- BS or higher degree in Computer Science or related technical field.
- Strong and proven programming skills in Go.
- Experience working with LLMs (OpenAI, Anthropic, etc.) and building agentic AI applications.
- Understanding of prompt engineering concepts.
- Deep understanding of RESTful APIs and data integration across systems.
- Excellent problem-solving skills and ability to work in a fast-paced, exploratory environment.
- Strong collaboration and communication skills in cross-functional teams.
- Strong preference toward execution and delivery.
Skills
- Go
- LLMs
- RESTful APIs
- Data integration
- Prompt engineering
- Conversational AI
- Natural language processing
- LangChain
- Semantic Kernel
Location
- Austin
- Atlanta
Work Type
- Hybrid
- Remote
Experience Level
- Senior
Education Level
- BS or higher degree in Computer Science or related technical field
Salary/Compensations
- $116,000.00 - $195,000.00
Benefits
- Variable compensation (such as bonus or commission)
- Equity
- Benefits in accordance with local policies
About the Company
- Commerce is the parent company of BigCommerce, Feedonomics, and Makeswift, connecting the tools and systems that power growth. We empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
- BigCommerce helps merchants increase sales at every stage of their growth, providing the leading e-commerce platform for small startups, mid-market businesses, and large enterprises.
- We are a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what’s possible, impacting the lives of billions of people for the better.
- We are natural problem-solvers, champions of empowering businesses, and hungry learners.
Equal Opportunity
- We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
- We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.