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About the Role
As a Workspace Experience Associate, you will be the welcoming face and go-to person in the clubhouse, responsible for greeting members, organizing events, and ensuring the space runs smoothly. You will focus on delivering premium, personalized service to ensure every interaction is exceptional. This role will operate across four Sydney CBD locations.
Responsibilities
- Create personalized experiences for members and guests as the welcoming face of the workspace.
- Manage day-to-day member and guest inquiries, booking requests, and mail promptly.
- Assist with cafe operations by preparing beverages.
- Organize and execute workplace events, from small meetings to larger gatherings.
- Conduct regular inventory checks for food, consumables, and clubhouse supplies.
- Assist with daily workspace operations, including opening and closing procedures and space checks.
Requirements
- At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
- Strong customer-centric and hospitality-led mindset.
- Strong problem-solving skills with a creative and pragmatic approach.
- Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
- Proficient multitasking abilities.
- Genuine passion for building relationships and fostering rapport.
- Must hold or be willing to obtain RSA and Food Handling Certificate.
Skills
- Customer service
- Hospitality
- Event organization
- Inventory management
- Beverage preparation
- Problem-solving
- Interpersonal skills
- Multitasking
Location
- Sydney CBD
Work Type
- Full-time
- Monday to Friday
Experience Level
- 2+ years
Education Level
- RSA
- Food Handling Certificate
Benefits
- Work-life balance with Monday to Friday corporate hours
- Opportunity to work with top Australian organizations
- Contribute to a B Corp and certified carbon-neutral organization
- Balanced lifestyle through wellness program and lifestyle fund
- Birthday leave
- Personalized training and professional development
- Paid volunteer leave
About the Company
- Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.
- Founded in Melbourne, Hub is the largest privately-owned coworking operator in Australia with over 120 staff and over 8500 members.
- Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active.
- Hub offers a fun, energetic, and dynamic environment with opportunities for growth.
Equal Opportunity
- At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace.
- We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported.
- We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.