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About the Role
As a Workspace Experience Associate (Concierge), you will be the friendly face and go-to person in the clubhouse, shaping the workspace by greeting members, organizing events, and ensuring smooth operations. You will focus on delivering premium, personalized service to ensure every interaction is exceptional.
Responsibilities
- Create personalized experiences for members and guests as the welcoming face of the workspace.
- Manage day-to-day member and guest questions, enquiries, booking requests, and mail promptly.
- Assist with cafe operations by preparing a variety of beverages.
- Organize and execute workplace events, ensuring seamless execution and guest satisfaction.
- Conduct regular inventory checks for food, consumables, and clubhouse supplies.
- Assist with day-to-day workspace operations, including opening and closing procedures and conducting space checks.
Requirements
- At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
- Strongly embodies a customer centric and hospitality-led mindset.
- Strong problem-solving skills with a creative and pragmatic approach.
- Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
- Proficient multitasking abilities.
- Genuine passion for building relationships.
- Must hold or be willing to obtain RSA and Food Handling Certificate.
Skills
- Customer service
- Hospitality
- Problem solving
- Interpersonal skills
- Multitasking
- Relationship building
Location
- Sydney CBD (Customs House, Wynyard, Martin Place & Hyde Park)
Work Type
- Full-time
- Monday to Friday
Experience Level
- 2+ years in a customer-facing role
Education Level
- RSA
- Food Handling Certificate
Benefits
- Work-life balance with Monday to Friday corporate hours
- Stability
- Opportunity to join ranks with top Australian organisations
- Certified as a Great Place to Work™
- Contribute to a B Corp and certified carbon-neutral organisation
- Balanced lifestyle through comprehensive wellness programme
- Lifestyle fund
- Birthday leave
- Personalised training and professional development offerings
- Paid volunteer leave
About the Company
- Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth.
- Founded and headquartered in Melbourne, Hub is the largest privately-owned coworking operator in Australia with over 120 staff and over 8500 members.
- Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active.
- Hub is a fun, energetic, and dynamic environment with plenty of room for growth.
Equal Opportunity
- Hub Australia is dedicated to building a diverse, inclusive, and equitable workplace.
- We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported.
- We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.