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About the Role

As the Service Commercial Manager, ANZ, you will lead the Australia and New Zealand Remote Sales team with accountability for driving service revenue growth, expanding market penetration, and strengthening customer partnerships across the region. This role is responsible for shaping and executing the ANZ service commercial strategy, leading a high-performing remote sales organization, and partnering cross-functionally to deliver customer-focused service solutions.

Responsibilities

Develop and execute the ANZ service commercial strategy to achieve revenue, profitability, and market share objectives.
Identify and prioritize growth opportunities across existing accounts, new customers, and emerging service segments.
Analyze customer needs, market dynamics, and competitive activity to refine commercial priorities and sales approaches.
Build and implement business plans that support long-term service growth across Australia and New Zealand.
Lead, coach, and develop the ANZ remote service sales team to deliver strong commercial results and a consistent customer experience.
Set clear goals, performance expectations, and operating rhythms aligned with regional and global business objectives.
Foster a high-performance, accountable, and collaborative team culture.
Support capability development through coaching, training, and ongoing performance management.
Build strong relationships with key customers, internal stakeholders, and external partners to support service growth and retention.
Lead strategic customer engagements, commercial discussions, and contract negotiations.
Ensure high levels of customer satisfaction through strong account management and a solutions-oriented approach.
Act as a trusted commercial partner for customers by aligning service offerings to their operational and clinical needs.
Drive service adoption and revenue growth across the ANZ region through focused commercial execution.
Partner with marketing, product sales, and service teams to develop and execute go-to-market plans for service offerings.
Identify opportunities to improve service penetration, contract coverage, renewal rates, and attach rates.
Support the introduction of new service offerings by translating market needs into actionable commercial plans.
Monitor and report on key commercial metrics including revenue, attach rates, renewal performance, pipeline health, and market share.
Use CRM systems, forecasting tools, and sales analytics to drive decision-making and improve execution.
Review business performance regularly and adjust strategies as needed to optimize results.
Ensure sales processes, reporting, and opportunity management are disciplined and effective.
Develop and manage channel partner relationships to expand service reach and accelerate growth across ANZ.
Build joint business plans with partners, including revenue goals, performance expectations, and growth initiatives.
Identify, assess, and onboard new partners aligned with strategic business priorities.
Monitor partner performance and implement actions to improve effectiveness and outcomes.
Work closely with product sales, service operations, marketing, and other internal teams to align commercial execution with customer expectations and business priorities.
Share ANZ market insights to inform service innovation, commercial planning, and customer engagement strategies.
Partner with regional and global teams to exchange best practices and ensure alignment with broader service growth objectives.
Support a seamless customer experience across the full commercial and service lifecycle.

Requirements

Bachelor’s degree in Business, Marketing, Commerce, or a related field; MBA preferred.
5 to 7 years of commercial or sales leadership experience, with significant experience in service sales.
Proven success leading high-performing sales teams and delivering revenue growth in ANZ.
Strong understanding of the ANZ market, customer landscape, and channel environment.
Demonstrated ability to develop and execute commercial strategies that grow service revenue and market share.
Strong leadership, coaching, and team development capabilities.
Excellent communication, negotiation, and stakeholder management skills.
Proficiency in CRM platforms, sales analytics, and forecasting tools.
Willingness to travel within Australia and New Zealand as needed.

Skills

Service sales
Commercial leadership
Strategic thinking
Disciplined execution
People leadership
Cross-functional collaboration
CRM platforms
Sales analytics
Forecasting tools

Location

Australia
New Zealand

Work Type

Remote Sales

Experience Level

5 to 7 years of commercial or sales leadership experience

Education Level

Bachelor’s degree in Business, Marketing, Commerce, or a related field
MBA preferred

Benefits

Competitive Salary
Flexible Benefits Package
Annual long-term incentive plan

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.
We change lives.
Our industry leadership comes from the passion and ingenuity of our people.
We build extraordinary solutions as one team.
With one Medtronic Mindset defining how we work.
Speed and decisiveness run through our DNA.
Diverse perspectives inspire our bold answers to any challenge that comes our way.
And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer.
Experiences that put people first.
Respect for people is the hallmark of our humanity.
It fuels our team to positively impact even a single life.
And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies.
No matter your role, you contribute to technologies that transform lives.
What we build empowers patients to live life on their terms.
Better outcomes for our world.
Here, it’s about more than the bottom line.
Our Mission to improve human welfare drives us.
We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care.
Fresh viewpoints.
Cutting-edge AI, data, and automation.
You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.