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About the Role

The Analyst, Operations Specialist SP&F provides operational support for client relationships, managing activities such as grantmaking, contract administration, and expense reimbursements. This role involves expertise in RPA's internal systems and processes, training staff, and suggesting system enhancements.

Responsibilities

• Lead and manage grantmaking review processes, share funding requirements, and ensure timely responses to clients and potential grantees.
• Utilize internal grantmaking system for client communication and tracking, including proposals, due diligence, award letters, grant agreements, and process monitoring.
• Guide and support the resolution of project risks, issues, dependencies, and constraints, escalating where appropriate.
• Develop, agree on, and execute solutions to overcome project challenges.
• Organize and prepare complex documents using various applications and gather/summarize data for special reports.
• Ensure effective tracking and approval of project expenses, provide system training, and connect sponsored project staff to resources.
• Resolve administrative issues with appropriate internal partners.
• Build strong client relationships and ensure timely response to all inquiries.
• Ensure trust and credibility among project partners for strong and accurate service delivery.
• Lead inquiries and requests for Sponsored Projects and participate in problem-solving.
• Continuously review existing operations and suggest/implement innovations for client needs and operational efficiency.
• Develop and administer contracts for Sponsored Projects utilizing RPA templates and systems.
• Escalate complex contracts to Grants Management and/or Legal as required.

Requirements

• A Bachelor's degree or equivalent experience is required.
• Experience in operations, office support, and client service (5-7 years).
• Experience with project management and managing competing priorities in a fast-paced environment.
• Familiarity with the nonprofit sector, including grantmaking or nonprofit operations.
• Experience with CRM and comfort in learning new technologies.
• Some travel may be required.

Skills

• Grantmaking
• Contract Administration
• Expense Reimbursements
• Internal Systems and Processes
• Project Management
• Client Relationship Management
• CRM
• Technology Learning

Location

• Remote
• Hybrid
• Onsite

Work Type

• Full-time

Experience Level

• Mid-level

Education Level

• Bachelor's degree or equivalent experience

Salary/Compensations

• $100,000 - $104,000 per year

Benefits

• Health coverage
• Retirement benefits
• Paid sick leave
• Vacation
• Holidays
• Tuition reimbursement
• Access to professional development resources

About the Company

• Rockefeller Philanthropy Advisors (RPA) is a nonprofit organization that currently advises on and manages more than $400 million in annual giving by individuals, families, corporations and major foundations.
• RPA accelerates philanthropy in pursuit of a just world.
• Continuing the Rockefeller family’s legacy of thoughtful, effective philanthropy, RPA remains at the forefront of philanthropic growth and innovation, with a diverse team led by experienced grantmakers with significant depth of knowledge across the spectrum of issue areas.
• Founded in 2002, RPA has grown into one of the world’s largest philanthropic service organizations and, as a whole, has facilitated more than $3 billion in grantmaking to nearly 70 countries.
• RPA serves as a fiscal sponsor for more than 120+ projects, providing governance, management and operational infrastructure to support their charitable purposes.
• Our mission is to accelerate philanthropy in pursuit of a just world, by providing deep global expertise to make philanthropy more thoughtful, equitable and effective.
• We believe that philanthropy can help create a better world.
• We make decisions that center people and communities.
• We believe philanthropy has a responsibility to pursue equity.
• We uphold the highest standards of integrity and trust.
• We are committed to learning and sharing knowledge.
• The Rockefeller Philanthropy Advisors team is responsive, creative and flexible in our work.
• We innovate and adapt to the individual needs of our clients and to the evolution of the philanthropic sector, and we are committed to building trusting relationships with all stakeholders.
• Rockefeller Philanthropy Advisors values diversity in all senses—people, viewpoints, ideas and approaches—and recruit staff and board members who reflect the communities in which we live, work and serve.
• We strive to be an organization where talented people flourish, and promote a healthy work environment that respects our colleagues’ professional and personal lives.

Equal Opportunity

• Rockefeller Philanthropy Advisors celebrates the uniqueness of our staff, our partners, and the communities we serve.
• We are committed to inclusion with the goal of cultivating a culture of belonging and acceptance.
• We strive to embed this value in our philanthropic work to advance a more just, equitable and sustainable world.
• RPA is an equal opportunity employer.