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About the Role

The Equipment Service Technician is a remote-based, customer-facing role primarily operating within hospitals. You will be responsible for troubleshooting, repairing, and installing complex mechanical, electromechanical, and electronic medical equipment used in surgical procedures.

Responsibilities

• Perform fundamental troubleshooting, repairs, and maintenance of equipment and systems.
• Manage time autonomously to prioritize customer needs, service calls, warranty calls, and installations.
• Collaborate with cross-functional teams including Tech Support, Engineering, and Service Contract Management.
• Utilize technology platforms to document troubleshooting and meet regulatory compliance requirements.
• Provide customers with information, pricing, and repair options.
• Identify sales opportunities within the assigned territory and build relationships with the Sales team.
• Provide support to various locations within the assigned territory based on service agreements.

Requirements

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license.
• Ability to meet background and physical assessment requirements for vendor credentialing.
• Ability to work flexible schedules including potential overnights and early/late hours.
• Must pass a 7-year driving record check.

Skills

• Mechanical and technical troubleshooting
• Customer and team engagement
• Effective written and verbal communication
• Basic computer skills including MS Windows, email, and mobile app navigation
• Data entry into multiple systems

Location

• Remote based

Work Type

• Full-time

Experience Level

• 4+ years of work experience
• 2 years in a mechanical/technical role

Education Level

• High School Diploma or GED
• Associates degree or related certifications in technical/mechanical area may be considered

Salary/Compensations

• $75,000.00 - $85,000.00
• Eligible for bonus participation

Benefits

• Market competitive pay
• Extensive Paid Time Off and 9 holidays
• Healthcare, Dental, and Vision benefits
• Company vehicle
• Company cell phone and laptop
• Tools, equipment, and uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity and Paternal Leave
• Pet insurance discounts
• Tuition reimbursement and continued education programs

About the Company

• STERIS is a company that values employees and provides a comprehensive benefits package.

Equal Opportunity

• STERIS is an Equal Opportunity Employer committed to equal employment opportunity regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex, sexual orientation, gender identity, genetic information, or any other category protected by law.