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About the Role
Transworld System Canada Inc. (TSI) is seeking Collection Agents for Major Banks, Government, and Telecommunications portfolios. This role offers paid training, opportunities for financial literacy, and a focus on work-life balance within an inclusive environment.
Responsibilities
- Contact consumers via telephone to collect overdue accounts.
- Answer consumer questions regarding their account.
- Negotiate repayment arrangements with consumers.
Requirements
- At least 3 years of 3rd party collections experience or 1 year student loan servicing experience.
- High-speed internet with an Ethernet cord connection.
- Smart phone with Microsoft Authenticator app to connect to VPN.
Skills
- Strong communication skills
- Excellent phone etiquette
- Acute computer skills
- Negotiation skills
- Ability to accurately update consumer account information
- Proficiency in utilizing various trace tools
- Clear documentation of call results
- Ability to exceed minimum performance requirements
- Adherence to strict security policies and procedures
- Adherence to provincial and state laws
- Bilingualism (English, French) is an asset
Location
- Toronto, Ontario
Work Type
- Hybrid
- Onsite (for training)
Experience Level
- Senior Collectors: Minimum 3 years of 3rd party collections experience or 1 year student loan servicing experience.
Salary/Compensations
- $18-22 per hour based on experience
Benefits
- Paid training
About the Company
- TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution.
- TSI understands the importance of work-life balance and thrives to promote a culture that believes in its staff.
- TSI encourages a passionate drive within its employees through employee engagement activities, ongoing training, and contests.