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About the Role

Safely and professionally operate the Land Train, a low-speed electric visitor transport service on a fixed route within Battersea Power Station. Enhance accessibility and guest experience by providing convenient transport, especially for families, elderly guests, and those with mobility needs. Deliver a friendly, reliable, and safety-focused service while adhering to procedures and maintaining a welcoming presence.

Responsibilities

Operate the Land Train safely on the designated route and approved stops.
Complete all pre-operation and post-operation checks.
Adhere strictly to speed limits (maximum 4mph; 1mph at speed bumps) and pedestrian-zone safety requirements.
Assist passengers with boarding and disembarking, offering additional support to those who need it.
Maintain clear communication with Security, Site Control, and Duty Managers during operation.
Monitor passenger behaviour and manage unsafe conduct calmly and professionally.
Suspend operations when required due to safety, weather, or footfall conditions.
Uphold excellent customer service standards at all times.
Welcome customers and actively provide information, directions, and other assistance to guests.
Help keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats, and working with the site security team.
Assist the Guest Service Team in their duties.
Deliver a warm, confident welcome, engaging in meaningful and personalised conversations.
Offer proactive wayfinding and thoughtful recommendations.
Take full ownership of issue resolution to create a seamless and memorable guest experience.

Requirements

Friendly and approachable communicator who loves talking to and helping customers.
Willingness and skill set to learn about the location and the Power Station’s heritage.
Passion for customer service and connecting with customers, tourists, and the local community.
Enthusiastic and positive attitude with the willingness to accommodate all visitor’s needs.
Results-oriented with a desire to achieve high-quality guest service standards consistently.
High level of personal presentation.
Punctual.
Keep yourself informed with information and complete all company trainings.

Skills

Customer service
Communication
Problem-solving
Teamwork
Flexibility

Location

Circus Rd W, Nine Elms, London SW11 8DD

Work Type

Part-time

Experience Level

Entry-level

Salary/Compensations

£14.80 per hour

Benefits

Opportunity to work overtime
Provided with a uniform at no cost
Paid holiday
Award-winning learning and development
Employee Assistance Programme
Health cash plan
Discounts platform
Financial wellbeing tool
Recognition schemes
Team events

About the Company

Ethos Farm puts people at the heart of every great experience, helping clients globally deliver extraordinary customer service that creates brand loyalty and differentiation through consultancy, training, and providing skilled guest experience professionals.
Values: We work together, We deliver extraordinary service, We see opportunity, We are inclusive and kind, We have fun.