Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Service Advisor is the central point of contact for owners, guiding them through their service experience. This role requires an empathetic, organized, and brand-focused individual who excels at creating positive interactions and seamless processes. The Service Advisor acts as a critical liaison, translating complex vehicle needs into clear communication for customers and coordinating with the service production team.

Responsibilities

Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover.
Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit.
Translate technical information from technicians into simple, understandable language for owners.
Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process.
Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned.
Prepare and explain estimates and invoices with clarity and accuracy.
Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand.
Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded.
Uphold Rivian's standards for hospitality, presentation, and process in every interaction.
Act as the on-site liaison between Rivian’s centralized Service Support Operations Center and local Service Center operations.
Support the launch and setup of new Service Center locations, training initiatives, and process improvements.
Assist in warranty repairs and ensure compliance with state and federal automotive repair laws.
Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion.
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Requirements

High School Diploma or GED is required
Must be at least 21 years old.
Must possess a valid driver’s license and maintain a clean driving record.
Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs.
Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.).
Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order.
Outstanding written and verbal communication skills in English.
Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility.
Experience in a customer-facing role is required.
Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism.

Skills

Customer Engagement & Hospitality
Technical Acumen & Translation
Process & Systems Management
Problem Resolution & De-escalation
Brand Ambassadorship

Work Type

40-hour work week

Experience Level

entry-level
senior advisor

Education Level

High School Diploma or GED

Salary/Compensations

19.99 – 28.56 for Texas based applicants
The successful candidate may be eligible for annual performance bonus.

Benefits

Comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26
Paid vacation
Paid sick leave
Competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
Opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if eligibility requirements are met.

About the Company

Rivian is on a mission to keep the world adventurous forever.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.