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About the Role

As a Customer Relationship Manager, you will be responsible for making outbound calls to locate customers and investigate overdue accounts. Your goal is to provide varied solutions to customers whose accounts are in arrears to find fair and sustainable agreements to get them back on track. A lucrative uncapped bonus scheme rewards near target achievement, and supportive team and training programs will allow you to develop and advance your skills for a successful career in Financial Services.

Responsibilities

Manage collections on arrears balances across CCFS products.
Make high volume outbound calls.
Conduct investigations to locate and establish contact with customers.
Build and establish rapport and trust with customers.
Negotiate repayment solutions to create positive outcomes.
Engage in problem-solving and objection handling.

Requirements

Experience in a call centre, hospitality, tourism, retail, sales, or similar industries.
Excellent communication skills (both written and verbal).
Persistence and resilience to have challenging conversations.
Ability to negotiate is highly desirable.
Passion for results and a target-driven environment.
Natural problem-solver and solution provider.
Basic computer literacy skills.
Desire to learn and take on feedback.

Skills

Communication
Negotiation
Problem-solving
Resilience

Location

Sydney CBD

Work Type

Full Time
Hybrid work opportunities considered

Experience Level

Entry level (training provided)

Salary/Compensations

Regular salary reviews
Uncapped bonuses

Benefits

Fully paid training
Continued support and coaching
Growth towards promotion opportunities
Learning and development programs
Perks and discounts through employee benefits platform
Free membership and competitive rates with Car Share partner
Novated Leasing options
Wellbeing and health initiatives
Online fitness training
24hr wellbeing support with EAP
Discounted gym membership
Health insurance
Eye care
Breakfast and fresh fruit in the office
Paid volunteer days
Purchase additional annual leave
Regular team engagement events
‘Dress For Your Day’ policy
End-of-Trip Facilities (bicycle storage, showers, lockers, towels, hair dryers)

About the Company

Credit Corp Financial Services (CCFS) is an innovative lender and part of Credit Corp Group.
A growing and expanding company with international lending reach.
Offers diverse customer-first products such as Wallet Wizard, CarStart, ClearCash and Wizit.
Focuses on working together with customers to offer sustainable loans that suit their lifestyle and needs.

Equal Opportunity

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community.
We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.
We encourage applications from all culturally diverse backgrounds.
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.