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About the Role
Sierra is building a platform to help businesses create better customer experiences using AI. The Financial Services team focuses on transforming customer experiences in banking and insurance by developing AI agents that handle critical customer interactions, impacting millions of end customers and billions of dollars.
Responsibilities
- Design and deliver production-grade AI agents that are mission-critical and drive revenue.
- Drive the Agent Development Life Cycle (ADLC) from pilot through deployment and iteration.
- Partner with large enterprises and startups to understand business challenges and build transformative AI agents.
- Guide the evolution of Sierra's core platform by surfacing unmet needs and prototyping new tools based on customer interactions.
- Collaborate with research, product, and platform teams to shape the future of AI agent development.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences.
- Genuine interest in Financial Services and improving the end customer experience.
- Experience in insurance technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (coverage advice, PII handling, etc.) are a strong plus.
- Experience building or deploying AI/LLM systems in production.
- Founder or founding engineer experience is a plus.
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering.
- Prior experience with React, TypeScript, and/or Go is a plus.
- Previous roles where you interfaced with customers or led technical projects with external stakeholders.
Skills
- AI agents
- Production systems
- Technical problem-solving
- Customer interaction
- Communication
- Financial Services
- Insurance technology
- AI/LLM systems
- React
- TypeScript
- Go
- Eval frameworks
- Agent tooling
- RAG pipelines
- Prompt engineering
Location
- San Francisco
- Atlanta
- New York
- London
- Paris
- Madrid
- Munich
- Singapore
- Tokyo
- Sydney
Work Type
- In-person
- Full-time
Experience Level
- Mid-level
- Senior
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
About the Company
- Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
- The company is guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- Co-founders are Bret Taylor (former co-CEO of Salesforce, CTO of Facebook) and Clay Bavor (18 years at Google, led Google Labs, AR/VR, Google Lens, Google Workspace).
- Financial Services is one of Sierra’s fastest-growing industries, serving banks, neobanks, and insurers.
Equal Opportunity
- We encourage you to apply even if your experience doesn't precisely match the job description.
- We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.