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About the Role

This position provides administrative and service support to OMA Insurance and members, playing a key role in ensuring accurate member profiles and efficient handling of inquiries and requests.

Responsibilities

• Set up member records and ensure profiles are updated with accurate information by confirming change requests with members and business partners.
• Create, update, and assign cases and leads to appropriate OMA Insurance teams for handling.
• Monitor email inboxes and queues for inquiries, referrals, and sales or consultation requests, ensuring proper handling and distribution.
• Respond to member inquiries and requests, providing support as needed.
• Provide and follow up with third-party insured members on notification reminders to assist in coverage retention.
• Inform the sales team of any third-party changes affecting in-force coverage.
• Check and handle inbound and outbound mail, triaging correspondence to applicable internal and external parties.
• Manage and distribute vendor commission statements to the applicable teams.
• Maintain, track, and order office supplies, and provide additional administrative support as needed.
• Adhere to agreed-upon OMA Service Level Agreements and ensure information accuracy based on member service requests using proper activity settings.
• Act as a brand ambassador for the OMA, displaying professionalism, courtesy, patience, and understanding when dealing with members.

Requirements

• Community College Diploma in Business Administration, Office Administration, or an equivalent combination of education and experience.
• Two to three years of administrative and customer service experience, demonstrating proficiency in office administration practices, systems, and customer interactions.
• Knowledge and understanding of the insurance industry.
• Working knowledge of Salesforce CRM.
• Demonstrated ability to perform customer service and administrative duties within an insurance environment.
• Strong organization, communication, time management, and interpersonal skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and Teams).
• Ability to work independently while also contributing effectively as part of a team.
• Ability to maintain confidentiality and handle sensitive customer information with discretion.
• Background checks and reference checks are a condition of employment.

Skills

• Salesforce CRM
• Microsoft Office Suite (Outlook, Word, Excel, and Teams)
• Customer service
• Administrative duties
• Organization
• Communication
• Time management
• Interpersonal skills
• Confidentiality

Location

• Toronto

Work Type

• Hybrid
• Full-time

Experience Level

• 2-3 years of administrative and customer service experience

Education Level

• Community College Diploma in Business Administration or Office Administration

Salary/Compensations

• $46,095 - $48,975

Benefits

• Pension plan
• Bonus program
• Exceptional group benefits package
• Spending account
• Robust wellness program
• Paid professional development
• Continuous in-house learning

About the Company

• The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients.
• The OMA aims to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.
• The organization's values are to be respectful, bold, responsive, and transparent.
• The OMA is committed to the equity, diversity, and inclusion principles of humility, accountability, collaboration, courage, and integrity.
• Recognized as a Greater Toronto’s Top Employers for six consecutive years.

Equal Opportunity

• The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.
• In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.