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About the Role
As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.
Responsibilities
- Help customers find the right products and services to suit their needs.
- Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Use consultative selling skills to meet and exceed sales targets and KPIs.
- Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Requirements
- Great Communication Skills
- Solution-Oriented Approach
- Sales Drive
- Passion for Learning
- Resilience and Positivity
- Previous customer-facing experience is a plus but not required.
Skills
- Product selection
- Service activation
- Troubleshooting basic issues
- Effective communication
- Retail standards
- Consultative selling
Location
- WORLD SQUARE
Work Type
- Permanent
- Part Time
Salary/Compensations
- $33.33 per hour
- Junior rates apply for those under 20 years of age.
- Additional 25% for weekday hours worked after 6 PM
- 25% for hours worked on Saturday
- 100% for hours worked on Sunday
- 150% for hours worked on public holidays.
- Plus 12% Superannuation
Benefits
- 30% off Telstra services
- Exclusive offers with over 240 brands and partners
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural Leave
- Blood Donor Leave
- Ability to purchase up to 4 weeks of additional leave
- Flexible working hours
- Supportive approach to parental leave
- Monthly performance rewards
- Range of recognition programs
About the Company
- Telstra is a leading telecommunications company.
- We are an iconic Aussie brand with a global footprint.
- We have always been committed to being a great place to work as we make the world a better place too.
- Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
Equal Opportunity
- Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
- We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
- We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com.