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About the Role

ConnectSydney, a joint venture of ServiceStream, Boral, and Johnson Controls, manages the Harbour Zone in partnership with Transport for NSW. This role supports the Customer & Stakeholder Manager in building community relationships, ensuring consultation obligations are met, and managing the organization's reputation to drive customer satisfaction.

Responsibilities

• Act as the primary liaison for the community, stakeholders, and customers regarding planned works.
• Assist in conducting community, stakeholder, and customer consultations.
• Participate in door-knocks and meetings with residents and stakeholders.
• Organize the distribution of information via traditional and digital channels.
• Coordinate with the Fault Management Centre and local councils regarding road maintenance activities.
• Manage vegetation trimming coordination, including door-knocking and letter drops for private land access.
• Draft community engagement plans for management approval.
• Create and coordinate approvals for public-facing collateral.
• Maintain the Consultation Manager database to record and close out interactions.
• Provide data to support ministerial briefings, media responses, and correspondence.
• Support research and survey programs to gain stakeholder insights.
• Manage weekly milestone reporting for TfNSW.
• Oversee the 1800 community line and community inbox.
• Provide high-level customer service to build organizational goodwill.

Requirements

• Current driver's licence.
• Exposure to the building, construction, or engineering sectors.
• Experience in community relations and stakeholder engagement.
• Highly organized and methodical approach.
• Excellent attention to detail.
• Proven ability to engage with a diverse range of people.

Skills

• Community relations
• Stakeholder engagement
• Public relations
• Marketing
• Communication
• Journalism
• Consultation management

Location

• Rockdale, NSW

Work Type

• Hybrid

Education Level

• Tertiary qualification in Public Relations, Marketing, Communication, or Journalism (Desirable)
• IAP2 certificate (Desirable)

Benefits

• Flexible working arrangements
• Career development opportunities
• Discounts at various businesses
• Novated leasing
• Paid parental, cultural, community service, study, corporate volunteering, and purchased leave

About the Company

• ConnectSydney is a joint venture of ServiceStream, Boral, and Johnson Controls.
• Service Stream is a leading national service provider for communications, energy, and water networks.

Equal Opportunity

• ConnectSydney is an equal opportunity employer committed to an inclusive and high-performing culture.
• We welcome applications from Aboriginal and/or Torres Strait Islander people, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran, or other diverse groups.