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About the Role
The Senior Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.
Responsibilities
- Ensure all event sets and strikes are completed according to Company SOPs
- Operate intermediate technology solutions and troubleshoot if issues arise.
- Act as leader and mentor to other technicians and team members
- Greet guests/clients before event and provide clear instructions on how to operate equipment.
- Provide continued communication with client to ensure success of all events
- Follows through on all client requests
- Look for opportunities to enhance client’s event
- Maintain accurate client event information within the Company’s business systems
- Review daily invoices with client and obtain client’s signature on invoice(s)
- Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
- Ensure all inventory is in good working order and rental condition
- Ensure any lost stolen or damaged equipment is immediately reported to management.
- Ensure inventory is secure from theft and/or damage.
- Make sure all Company occupied areas are clean, organized, and up to Company standards
- Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
- Comply with all Company policies and procedures
- Other duties as assigned.
Requirements
- Minimum of two (2) years’ experience in the audio visual and/or hospitality industry
- Computer proficiency (hardware, software and networking)
- Strong technical aptitude
- Good working knowledge of computer hardware and software
- Planning ability; able to plan prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong team player orientation
- Commitment to best-in-class customer service for internal and external stakeholders
- Professional appearance
- Sit at a desk
- Stand or walk for long periods, including including up and down stairs
- Consistently bend and stoop
- Use hands to hold, handle, or feel
- Reach with hands and arms
- Talk, hear and communicate.
- Lift up to 50 pounds occasionally
Skills
- audio
- video/data
- staging
- computer operation
- networking
Experience Level
- Senior
Education Level
- High School Graduate or equivalent
Benefits
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
About the Company
- Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America.
- We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline.
- We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.
- If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.
Equal Opportunity
- Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
- Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
- Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions.
- We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
- We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
- Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members.
- We strive to create an environment where we actively embrace all forms of diversity.