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About the Role

The Account Executive assists the Account Lead in managing clients, client work, and spearheading work with the internal team. This role combines account management and client services, requiring extensive interaction with both internal and external stakeholders. You will support campaign execution, contribute to strategic discussions, and manage smaller accounts or projects to achieve client goals.

Responsibilities

• Demonstrate proactivity on assigned tasks.
• Perform day-to-day account management tasks, including contact and status reports, and production estimates.
• Develop timelines and workbacks, ensuring all project components are up-to-date.
• Lead weekly internal and client status meetings.
• Demonstrate understanding of overall campaign goals and associated tasks.
• Ensure all presentations are client and internal-facing ready.
• Summarize client meetings and capture feedback for the agency team, distilling notes into action items.
• Keep status meetings on track and maintain project management tools.
• Manage assigned accounts, ensuring smooth day-to-day activities and projects.
• Submit invoices/hours and ensure timely payment of vendors and freelancers.
• Manage key financial accountabilities, including estimates, invoicing, and budget tracking.
• Demonstrate a desire to understand the 'why' behind tasks, projects, and decisions.
• Research and outreach to talent, vendors, and suppliers, assisting with contracts.
• Establish trustful, professional relationships with team members.
• Respond to client and internal requests in a service-oriented manner.
• Maintain strong client relationships through frequent communication.
• Act as the primary liaison between account services and internal departments.
• Commit to continuous learning and growth in client industries, competition, and marketing trends.
• Be open and responsive to feedback.
• Ask questions when expectations are unclear.
• Demonstrate eagerness to learn.
• Collaborate internally to develop project briefs and present them.
• Contribute thoughtful points of view on creative development.
• Develop the ability to evaluate creative work and offer clear, actionable feedback.
• Provide the creative team with requested information.
• Champion client brand guidelines while reviewing creative.
• Express ideas clearly, succinctly, and simply, both verbally and in writing.
• Represent Academy professionally to clients, partners, and vendors.
• Proactively manage manager's expectations on assignments and timelines.
• Regularly check for and respond promptly to all client communications.
• Contribute to strong, trustful client relationships.
• Build strong internal relationships across Strategy, Creative, Production & Operations.
• Set an example for the Account team and interns.
• Contribute to competitive intelligence gathering.
• Proactively think and complete work on time and on budget.
• Contribute thoughtfully to reporting, admin, and status documents/meetings.

Requirements

• 1–2 years in account management, client service, or project management roles in an agency setting.
• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Strong understanding of content creation, digital marketing, and social media management.
• Strong organizational skills, with the ability to manage multiple tasks independently with exceptional attention to detail.
• Familiarity with project management software, analytics tools, and social platforms.
• Enthusiasm for learning and growing within a fast-paced agency environment.
• High EQ.
• Strategic, out-of-the-box thinking.
• Proactive problem-solving ability.
• Relentless pursuit of clarity and organization.
• Positive and helpful attitude.
• Comfort using Excel and Google Sheets.
• Eagerness to assist in various areas.
• Enjoy learning and trying new things.
• Ability to identify workflow pain points and offer recommendations.
• Understanding of creative operations, dynamics, and client relationships.
• Team-oriented mentality.
• Actively embody Academy Guiding Principles & Culture.
• Make meaningful contributions to agency initiatives.

Skills

• Account Management
• Client Services
• Project Management
• Content Creation
• Digital Marketing
• Social Media Management
• Organizational Skills
• Attention to Detail
• Project Management Software
• Analytics Tools
• Social Platforms
• Communication (Verbal and Written)
• Excel
• Google Sheets

Location

• Remote

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Bachelor's degree in Marketing, Business, Communications, or related field

Salary/Compensations

• $60K - $65K CAD

About the Company

• Academy is a full-service, social-first agency that makes brands matter to the people who matter most to them.
• We’re on a mission to connect what brands have to say with what people actually care about through best-in-class strategy, creativity and cultural insight.
• We are a people-centric workplace that values teammates who are individually talented and collaboratively motivated.
• We want you to make your mark on a high-potential, evolving agency.
• We want you to make work that matters.
• We believe social-first work can be smart, strategic, and creatively world-class.
• We want you to lead a team that punches above its weight and has fun doing it.

Equal Opportunity

• Academy is an equal-opportunity employer committed to promoting diversity in the workplace.
• We encourage applications from all qualified candidates, regardless of race, ethnicity, gender, sexual orientation, disability, or any other characteristic.
• If you require accommodation at any stage of the hiring process, please reach out to careers@madebyacademy.ca, and we will gladly do what we can to provide assistance.