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About the Role

Pilot is a modern connectivity company based in New York City, delivering fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. We are a passionate, close-knit team enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

Responsibilities

• Build and nurture relationships with commercial real estate (CRE) partners.
• Host regular check-ins, on-site meetings, and events to strengthen relationships.
• Coordinate, schedule, and manage logistics for partner meetings, property visits, and events.
• Position Pilot as a strategic partner and trusted resource for building operators.
• Serve as a resource for partners by sharing updates, insights, and best practices about Pilot’s services.
• Collaborate effectively with internal teams to address partner inquiries promptly.
• Proactively gather feedback from partners to identify areas for improvement and opportunities for additional collaboration.
• Work closely with management and marketing team to align partnership goals and priorities.
• Assist in creating and managing materials for partner meetings and events.
• Document insights about the competitive landscape, tenant profiles, and demographics.
• Maintain meticulous and up-to-date records of partner interactions, building details, and other relevant information in Pilot’s CRM.
• Track and report on the health and growth of partner relationships.
• Prepare regular reports on relationship-building activities and key performance metrics.
• Continuously evaluate existing processes, systems, and workflows to optimize for efficiency.
• Proactively seek opportunities to enhance the partner experience through innovative solutions.

Requirements

• 3-5 years of professional experience in relationship management, account management, or a related field, with a preference for commercial real estate.
• Willing to work in the field up to 5 days a week as required.
• Comfortable working outside traditional business hours for events.
• Proficiency in Salesforce, GSuite, and other standard sales and relationship management tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and thrive in an environment with minimal direction.

Skills

• Salesforce
• GSuite
• Relationship Management
• Account Management
• Communication
• Interpersonal Skills

Location

• New York City

Work Type

• Field-based
• Hybrid

Experience Level

• Mid-level

Salary/Compensations

• 120,000-150,000

Benefits

• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k)
• Commuter & Wellness Reimbursement
• Competitive PTO

About the Company

• Pilot is a modern connectivity company based in New York City.
• We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
• We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection.
• Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

Equal Opportunity

• At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.