Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Service Advisor, you’ll be the face of our service experience — managing the customer journey from vehicle drop-off through to collection. You will deliver a seamless, transparent and premium service, keeping customers informed at every stage while ensuring absolute clarity around timelines and costs.
Responsibilities
- Deliver exceptional, professional customer service for all service and repair enquiries
- Coordinate workshop bookings to optimise productivity and efficiency
- Proactively follow up with customers and generate additional workshop opportunities
- Accurately prepare and cost repair orders and invoices in line with Group standards
- Maintain strong product and brand knowledge through ongoing training
- Contribute to achieving and exceeding key performance targets
Requirements
- Previous experience in a customer-facing or Service Advisor role
- Outstanding communication skills with a warm, professional approach
- Strong ability to build rapport both in person and over the phone
- Solid computer skills, including Microsoft Office and Excel
- Highly organised with strong attention to detail and multitasking ability
Location
- Parramatta
Work Type
- Full-time
Benefits
- Work with globally recognised luxury automotive brands
- Supportive, high-performing team culture
- Ongoing training and clear career progression pathways
- Exclusive employee discounts (groceries, fuel & more)
- Health & Wellbeing bonuses, birthday leave & study support
- Access to our Employee Assistance Program for confidential support
About the Company
- Parramatta Land Rover is home to an exceptional range of luxury vehicles.
- Award-winning dealership (Retailer of the Year & Metropolitan Retailer of the Year 2021/2022), we pride ourselves on delivering a best-in-class customer experience within a modern, premium showroom environment.
- Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors.
- We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance.
- Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region.
- It is listed on the main market of Bursa Malaysia.