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About the Role
The IT Business Analyst will analyze and improve business processes within Supply Chain and Customer Care departments, identify inefficiencies, propose IT solutions, and ensure seamless integration and support. This role involves close collaboration with the Commercial IT BA for strategic alignment and capability improvement.
Responsibilities
- Conduct thorough analysis of business processes in Supply Chain and Customer Care departments
- Gather and document business requirements from stakeholders
- Develop and propose IT solutions to address identified business needs
- Manage IT projects, including planning, execution, and monitoring
- Oversee the implementation of new systems and technologies
- Provide training and support to end-users
- Analyze data to generate actionable insights
- Collaborate with cross-functional teams to ensure IT solutions align with business objectives
- Stay updated on industry trends and best practices
Requirements
- Minimum of 3-5 years of experience in business analysis, preferably in supply chain and customer care environments
- Experience with ERP systems and other relevant technologies
- Proficiency in Japanese and English is required
Skills
- Business analysis tools and methodologies
- ERP systems knowledge
- Supply chain and customer care processes familiarity
- Strong analytical and problem-solving skills
- Ability to analyze complex data sets and generate insights
- Excellent verbal and written communication skills
- Ability to effectively communicate with stakeholders at all levels
- Experience in managing IT projects, including planning, execution, and monitoring
- Ability to work collaboratively with cross-functional teams
- High level of attention to detail and accuracy
- Ability to adapt to changing business needs and priorities
- Strong focus on delivering value to internal customers
Location
- Tokyo, Japan
Work Type
- Onsite
Experience Level
- 3-5 years
Education Level
- Bachelor's degree in Information Technology, Business Administration, or a related field
About the Company
- Smith+Nephew is a global medical technology company that designs and manufactures technology to enhance living.
- The company supports healthcare professionals in returning patients to health and mobility.
- Smith+Nephew fosters a culture of Care, Collaboration, and Courage, with a spirit of ownership and a can-do attitude.
- The company is committed to innovation, competitive salaries, and progressive benefits.