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About the Role
As a Member Support Consultant at Fitness First, you will be the first point of contact for members, inspiring motivation, building confidence, and guiding them toward their fitness goals. This role involves driving membership growth through proactive outreach, community engagement, and creating positive member experiences.
Responsibilities
- Proactively contribute to club sales budget utilizing sales promotions and referrals campaigns
- Generate and convert high-quality sales leads through community outreach, seeking referrals and identifying new business opportunities
- Achieve the required number of lead contacts via telephone to maximise sales opportunities
- Provide sales presentations and tours to prospective members
- Create great member journeys via positive and personalised interactions
- Achieve successful outcomes to enquiries
- Open and close the club as per the club roster
- Actively participate in member retention programs, inspiring members to continue their fitness journey
- Conduct regular service calls to new and existing members to keep them engaged, recommending club-based products to enhance their results and experience
Requirements
- Current First Aid & CPR certificate
- A problem-solving mindset to provide solutions that meet the needs of potential members
- Excellent communication skills to talk with ease and inspire action
- A goal-focused drive with a continuous search for self-improvement
- Team player mentality to navigate challenges and celebrate successes
- Customer focus with the ability to build rapport and help others achieve their goals
Skills
- Sales
- Community Outreach
- Lead Generation
- Member Engagement
- Customer Service
- Communication
- Sales Presentations
- Relationship Building
Location
- New South Wales
- Victoria
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Base salary + uncapped commission, with realistic earnings of $65K+
Benefits
- Complimentary Platinum Fitness First membership
- Anniversary leave
- Additional gym membership for friends or family through Recognition for Service Awards
- Opportunities for career growth within Fitness & Lifestyle Group
About the Company
- Fitness First is a globally recognised leader in the fitness sector, operating 51 clubs across New South Wales and Victoria.
- Fitness First believes that fitness inspires people to excel, requiring courage, determination, and dedication.
- Working with Fitness First is presented as the start of a career that empowers individuals to lead fearless and extraordinary lives.
- Fitness First is part of Fitness & Lifestyle Group, Asia Pacific's largest diversified fitness company.
- Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia.
- FLG's mission is to make a positive impact on people's lives through innovative health and wellness offerings.
- FLG's portfolio includes brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's.
- FLG has 319 locations across Australia, New Zealand, and Southeast Asia, supporting over 585,000 members.
Equal Opportunity
- Fitness and Lifestyle Group encourages individuality and acknowledges the value diversity and inclusivity brings to the organisation.
- They empower their team to be their authentic selves at work.
- Applications are welcomed from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability, and from other diverse backgrounds.