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About the Role

This role oversees a team of field employees, coordinating daily tasks, supporting operations, and ensuring service quality and efficiency. The position involves a mix of team management, operational oversight, and hands-on field work to drive revenue and maintain high standards.

Responsibilities

• Perform daily reviews with individual Service Technicians, Installers, and Route Drivers.
• Oversee a team of 7 field employees, coordinating daily tasks and supporting field operations.
• Review service orders and routes to verify billing accuracy.
• Assign and schedule daily service work, deliveries, and warehouse activities.
• Identify opportunities to increase revenue through lead generation, incentive programs, equipment upgrades, and service call upselling.
• Monitor and administer company policies and procedures to the team.
• Enforce minimum performance standards for call-backs, stops per day, and overall productivity.
• Coach and counsel employees and address performance issues promptly.
• Spend at least 25% of time in the field performing service work or conducting 'Ride-Along Training Missions'.
• Ensure in-house repairs and reconditioning of reusable equipment meet company specifications.
• Schedule service staff for after-hours and emergency call work.
• Respond promptly to customer inquiries and personally address negative customer situations.
• Visit damage claims and work with management to ensure timely and accurate filing of general liability, fleet, and workers' compensation claims.
• Cover paid-time-off for department personnel.
• Assemble pipe sections, tubing, or fittings using various materials and tools.
• Install pipe assemblies, fittings, and valves for water treatment equipment.
• Complete basic installation and removal of water treatment equipment.
• Ensure annual performance and salary reviews for service, route, and warehouse personnel are completed timely.
• Review open service orders and open route tickets daily.
• Conduct monthly safety meetings, maintain the local safety program and incentive plans, and document attendance and topics.
• Distribute and communicate service and installation manuals, service tip sheets, and product bulletins to staff.
• Perform financial analysis of revenue and cost categories to identify improvement opportunities.
• Achieve and exceed budgeted service and route revenues, as well as gross margins.
• Maintain an organized and neat warehouse.
• Manage, maintain, and secure equipment inventory and supplies.
• Keep inventory control log current and in balance.
• Adhere to all defined fleet PM schedules and ensure drivers properly inspect and maintain vehicles.
• Enforce all company fleet requirements and meet federal or DOT regulations.
• Abide by all company policies as contained in the employee handbook.

Requirements

• 3-5 years of front-line supervisory or management experience.
• 3-5 years of water treatment experience or plumbing background preferred.
• Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word.
• Valid driver's license and all state-mandated special motor vehicle operations certificates.
• Ability to motivate and lead others.
• Outstanding communication and customer service skills.
• Basic knowledge of ERP systems.

Skills

• Microsoft Office (Excel, Outlook, Word)
• ERP systems
• Leadership
• Communication
• Customer Service
• Team Management
• Operational Oversight
• Financial Analysis
• Inventory Management
• Fleet Management
• Safety Program Management

Location

• Onsite

Work Type

• Full-time

Experience Level

• Management
• Supervisory

Salary/Compensations

• $70,000K-$75,000K/year

Benefits

• Medical
• Dental
• Vision
• 401(K)
• Product Discounts
• Paid Time Off

About the Company

• Culligan has over 87 years of experience in the design and distribution of water treatment systems for residential, commercial, and industrial applications.
• Received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating.
• Known for the iconic “Hey Culligan Man” tagline.
• Leads the industry in service, support, and product innovation since introducing the first water softener in 1936.
• Has over 800 dealers worldwide and offices in over 90 countries.
• The company is strong, profitable, and well-positioned in the market with a focus on strategic growth initiatives.
• The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability.

Equal Opportunity

• Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
• Culligan by WaterCo is an Equal Opportunity Employer.