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About the Role

The Concierge Team Lead plays a key leadership role in overseeing the daily operations of the Club’s Concierge desk while supporting front-of-house service excellence and member engagement. This role is responsible for leading the day-to-day Concierge operations, ensuring exceptional service standards and delivering a seamless arrival and guest experience for Members and visitors.

Responsibilities

• Deliver exceptional front-line service by warmly greeting Members, guests, and visitors while creating a welcoming and professional first impression of The Boulevard Club.
• Lead daily Concierge Desk operations, ensuring seamless front-of-house service delivery and consistent execution of Club service standards.
• Provide prompt and professional assistance to Members and guests by responding to inquiries related to Club services, amenities, programs, events, reservations, and general Club operations.
• Manage all front desk administrative functions including switchboard operations, reservation coordination, mail and package distribution, gift certificate processing, lost and found, and retail merchandise transactions.
• Support Member engagement by assisting with new Member onboarding, orientation, and providing information that enhances the overall Member experience.
• Provide day-to-day leadership, guidance, and direction to Concierge team members while supporting training, coaching, onboarding, and ongoing team development.
• Monitor team performance and assist in coordinating daily workflow priorities to ensure operational efficiency and consistent service excellence during all shifts.
• Act as the department lead in the absence of the Concierge Manager, ensuring continuity of operations while independently addressing service, operational, or staffing challenges as required.
• Collaborate closely with internal departments including Security, Housekeeping, Maintenance, Membership, Food & Beverage, Fitness, and Marine Operations to ensure smooth Club-wide communication and service coordination.
• Promote a culture of professionalism, accountability, teamwork, and hospitality excellence while identifying opportunities to improve operational efficiency and elevate the overall Member experience.

Requirements

• Minimum 2–3 years of experience in hospitality, guest services, front desk operations, or customer service environments.
• Previous leadership or supervisory experience with the ability to guide and support team members effectively.
• Strong customer service skills with a passion for delivering exceptional Member and guest experiences.
• Excellent verbal and written communication skills with the ability to interact professionally at all levels.
• Strong problem-solving skills with the ability to make sound decisions in fast-paced operational environments.
• Ability to multitask, prioritize responsibilities, and manage competing operational demands effectively.
• Proficiency with computer systems, reservation platforms, and general administrative tasks.
• Strong attention to detail, organizational skills, and commitment to maintaining high service standards.
• Flexible availability to work evenings, weekends, and holidays based on operational requirements.

Skills

• Hospitality
• Guest Services
• Front Desk Operations
• Customer Service
• Leadership
• Supervisory
• Communication
• Problem-Solving
• Multitasking
• Prioritization
• Computer Proficiency
• Attention to Detail
• Organizational Skills

Location

• Onsite

Work Type

• Full-time
• Permanent

Experience Level

• 2-3 years

Salary/Compensations

• $20.00 - $22.00 per hour

Benefits

• Comprehensive Health & Dental Benefits for employees and their immediate family
• Employee Health & Wellness Program
• Professional Development Opportunities
• Bonus Program
• Staff Meal Plan
• Bike Share TO
• Transportation Assistance
• Summer Recognition Program
• Complimentary Parking

About the Company

• The Boulevard Club has been honoured as the 2025 Best Club of the Year by the Club Management Association of Canada (CMAC).
• Recognized as a Great Place to Work for four consecutive years.
• Named Best Place to Work in Retail and Hospitality in both 2023 and 2025.
• Named Best Place to Work in Ontario in 2025.
• Recognized among Best Workplaces for Women and Mental Wellness 2026.
• For over a century, The Boulevard Club has built a reputation for time-honoured traditions, exemplary service, and outstanding athletic, social, and dining experiences for Members of all ages.
• Our success is driven by our people. We are committed to hiring, developing, and rewarding a diverse and inclusive team that delivers exceptional Member experiences.

Equal Opportunity

• The Boulevard Club is an inclusive employer and has a workplace accommodation policy in place. Accommodations are available upon request throughout the recruitment and selection process. Applicants with accessibility needs are encouraged to contact Human Resources for further information.