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About the Role

The Patient Service Associate serves as the first point of contact for patients, demonstrating exceptional customer service and professionalism while managing diverse patient interactions and administrative tasks.

Responsibilities

• Greet and schedule patients.
• Answer and manage a busy phone system.
• Provide exceptional customer service to all patients, visitors, and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and visitors and assist them.
• Review schedules daily for accuracy and fill appointment opportunities.
• Schedule and reschedule appointments according to guidelines.
• Collect, verify, update, and document patient demographics, insurance information, and forms.
• Reconcile patient visits daily.
• Verify active insurance coverage and status and update information.
• Collect patient payments, balances, and copays.
• Assist patients with payment plans/sliding fee applications and ensure applications are up-to-date.
• Complete end-of-day reporting and ensure records balance.
• Answer, screen, and direct incoming telephone calls and document in the EHR system.
• Ensure forms are completed and accurate, assist patients in completing forms, and scan into EHR.
• Maintain patient confidentiality.
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement.
• Support manager in monitoring inventory of office supplies.
• Meet and exceed assigned individual and departmental goals.
• Perform other duties and projects as assigned.

Requirements

• Associates degree, medical office or medical assistant degree or 2 plus years’ with directly relevant experience in a patient services role.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multi-task.
• Problem-solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.
• Experience with Microsoft PowerPoint, Excel, Word, preferred.

Skills

• Customer service
• Professionalism
• Multi-tasking
• Data entry
• Confidentiality
• Verbal communication
• Written communication
• Problem solving
• Critical thinking
• Organizational skills
• Microsoft Power Point
• Microsoft Excel
• Microsoft Word

Location

• Middletown, Connecticut

Work Type

• Full-time
• Onsite

Education Level

• Associates degree
• Medical office degree
• Medical assistant degree

About the Company

• The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations.
• The system delivers primary care to more than 150,000 patients in Connecticut and extends access to specialty care for over 2.5 million individuals across the U.S.
• It is a national accrediting body for organizations training advanced practice providers and offers accredited education and training for Medical Assistants.
• As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS addresses challenges faced by providers caring for underserved communities.
• The MWHS honors Lillian Reba Moses and Gerard (Gerry) Weitzman, whose vision and commitment to justice and equity in healthcare is the foundation upon which the system was built.