Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As our Customer Engineering Manager, you will serve as a “player-coach,” directly leading and scaling our Customer Engineering team while owning its processes, technology stack, and operational performance. You will formalize operational frameworks, support playbooks, and project management methodologies that enable the team to support our customers’ successful integration of our technology. Sitting at the intersection of Post-Sales, Product, and Core Engineering, you will help define technical excellence and mentor the team while serving as the definitive escalation point for complex AI and web automation integrations.

Responsibilities

Direct, evaluate, and scale a high-performing team of Customer Engineers.
Establish a smooth operating rhythm, uphold technical standards, facilitate team quarterly planning, and foster a culture of continuous growth and operational excellence.
Design and operationalize team-level delivery frameworks.
Transform one-off integrations or semi-documented processes into standardized playbooks, runbooks, and internal tooling.
Serve as the ultimate escalation point for the most complex integration challenges.
Dive deep into logs, system behaviors, and client codebases to root-cause issues involving web automation, AI frameworks, and cloud.
Establish and enforce Service Level Agreements (SLAs), queue health metrics, and turnaround times.
Build internal dashboards and workflows to track team velocity, customer health signals, and integration quality.
Synthesize trends from escalated technical issues and enterprise deployment blockers into structured, actionable feedback for the Product and Core Engineering teams.

Requirements

6+ years in technical, customer-facing roles (such as Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Support Leadership).
At least 2+ years of direct people management experience.
Proven ability to lead, mentor, and scale technical teams while personally remaining a stable, senior contributor.
Demonstrated track record of leading complex, multi-stakeholder technical projects from discovery to production rollout using structured delivery frameworks.
Comfortable operating in a fast-moving environment, defining process where none exists and bringing structure to undefined problems with a high-agency, collaborative mindset.

Skills

Modern web technologies
Headless browser automation (Playwright, Puppeteer, Selenium)
API architectures
Ability to read, write, and debug code
TypeScript
Python
Practical experience deploying or integrating with modern AI orchestration frameworks (such as LangChain, crewAI, and Vercel AI SDK)
LLM-powered applications

Location

San Francisco

Work Type

Onsite

Experience Level

6+ years in technical, customer-facing roles
2+ years of direct people management experience

Benefits

Shape the future of browser automation with AI-driven developer tools.
Work in the open: collaborate with and contribute to the broader open source community.
Collaborate with a small, high-bar team of engineers who care deeply about quality.
Join an ambitious startup where your impact will be felt immediately.

About the Company

Browserbase is the complete platform to build and deploy agents that browse and interact with the web like humans.
We provide one API key for agents to search and fetch information, fill out forms, and replicate user actions.
We are a Series B startup that grew our revenue 5x in 2025 and are continuing to grow, fast.
Backed by Kleiner Perkins, CRV, and Notable Capital, our team is building on our CEO's founding vision to power the world's best AI tools and help everyone automate the web.