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About the Role

Reporting to Zip’s Head of Workplace, the Senior Manager, Global Workplace Operations owns the operational engine behind Zip's global workplace portfolio. This role builds the systems, standards, and partnerships that ensure every office runs safely, consistently, and efficiently at scale. You will lead a distributed team of Workplace operations leads and coordinators, providing the structure, accountability, and support needed for them to operate with confidence and autonomy. This position is responsible for the operational backbone of Workplace, covering vendor strategy, contract governance, security, maintenance, and playbooks, ensuring high-caliber employee experiences without manual effort.

Responsibilities

Own global vendor strategy and performance, including sourcing, RFPs, contract negotiations, SLAs, KPI development, compliance, credentialing, renewals, and benchmarking.
Build and evolve the Workplace operational framework, creating scalable playbooks, SOPs, escalation paths, incident response protocols, and location-specific operating standards.
Manage the Workplace operational budget, tracking spend, governing contracts, managing renewals, and identifying risks or opportunities.
Lead and develop the distributed onsite Workplace team, establishing operating rhythms, coaching, accountability, and consistent service standards.
Collaborate to develop safety and security programs, including onsite security operations, emergency preparedness, and incident response.
Oversee facilities maintenance programs, balancing preventative maintenance, reactive work, and capital improvements.
Set and uphold operational standards for every Zip workplace, creating safe, thoughtful, and consistently delightful environments.

Requirements

Significant experience leading Workplace, Facilities, Corporate Real Estate, or Workplace Operations in a high-growth organization.
Experience managing distributed teams and multi-site operations.
Proven success building, transforming, or scaling a workplace function by establishing systems, standards, and operating rhythms.
Strong financial and operational acumen, including managing operating budgets, contract governance, forecasting, and long-range planning.
Experience managing global or multi-country workplace operations, understanding regional compliance, vendor ecosystems, and local operational considerations.
Experience partnering on physical security programs, including access control, vendor management, emergency preparedness, and incident response.
Demonstrated ability to operate autonomously in a fast-moving environment while balancing strategic priorities with operational excellence.

Skills

Building systems that scale
Creating structure, standards, and repeatable processes
Translating operational data, risks, and tradeoffs into actionable recommendations
Using operational metrics, occupancy insights, employee feedback, and financial performance for continuous improvement
Building trust through partnership with frontline teams, stakeholders, vendors, and executives
Balancing urgency with thoughtful execution
Proactive problem-solving
Disciplined execution
Thoughtful systems development
Relentless focus on employee experience

Location

Global

Work Type

Full-time

Experience Level

Senior Manager

Salary/Compensations

$180,000-$200,000 annual base salary

Benefits

Start-up equity
Health, vision & dental coverage
Catered lunches & dinners for SF employees
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget

About the Company

Zip is the AI platform for enterprise procurement, built for humans and agents working together.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more.
Companies using Zip have saved over $8 billion and processed over $500 billion in spend.
Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation.
Recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Equal Opportunity

We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.