Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
We’re seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Responsibilities
- Handle inbound and outbound client calls in a timely manner
- Follow company’s call center scripts
- Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
- Work with the client to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
Requirements
- Must be able to speak French and English
- Previous experience in a customer service role, preferably as a Call Center Representative
- High school diploma/GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers, particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Bilingual speakers preferred
Skills
- Customer service
- French
- English
- Organizational skills
- Multitasking skills
- Verbal communication skills
- Computer proficiency
- CRM software
- Microsoft Office Suite
- Typing skills
- Critical thinking
- Decision making skills
Work Type
- Seasonal contract
Education Level
- High school diploma/GED preferred
Salary/Compensations
- $19.35