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About the Role

Zendesk is seeking a Director, Sales Strategy to lead global efforts in transforming how the company drives revenue growth and operational excellence.

Responsibilities

• Set the vision and strategy for Sales Acceleration, designing initiatives that drive sustainable sales growth, productivity, and operational efficiency across the global organization.
• Lead and inspire a high-performing team, providing direction, mentorship, and development opportunities to maximize collective impact.
• Partner with executive leadership across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions to ensure alignment of go-to-market (GTM) priorities.
• Drive enterprise-level transformation, scaling sales processes, enablement, and tools to support global business expansion.
• Translate complex data and insights into board- and executive-level recommendations that shape sales strategies and investments.
• Champion adoption of best practices, methodologies, and technology that enhance sales effectiveness and customer engagement.
• Oversee cross-functional initiatives that integrate product, process, and enablement strategies into seamless execution across markets.
• Act as a trusted advisor to Sales and GTM leadership, influencing decision-making and ensuring operational alignment with long-term corporate objectives.

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred.
• 7–10+ years of experience in SaaS sales strategy, management consulting, investment banking, or GTM leadership, with demonstrated success in leading large-scale strategic initiatives.
• Proven experience designing and executing GTM acceleration strategies that deliver measurable revenue impact.
• Strong track record in leading teams and managing cross-functional stakeholders at the executive level.
• Advanced analytical and strategic problem-solving skills, with the ability to synthesize insights into enterprise-wide action plans.
• Exceptional communication skills with experience presenting to C-suite and board-level audiences.
• Demonstrated ability to thrive in a high-growth, dynamic environment with a global footprint.
• A results-driven mindset with a strong bias for action and innovation.
• Fluency in English (reading, writing, and speaking).

Location

• Remote

Work Type

• Fully Flexible
• Remote
• Hybrid

Experience Level

• 7-10+ years

Education Level

• Bachelor's degree
• MBA or advanced degree preferred

Salary/Compensations

• $174,000.00-$262,000.00

Benefits

• Bonus, benefits, or related incentives may be available.

About the Company

• Zendesk helps companies build better relationships with their customers.
• Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
• Zendesk believes in offering our people a fulfilling and inclusive experience.
• Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
• Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
• Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

Equal Opportunity

• As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
• Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
• Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
• We are an AA/EEO/Veterans/Disabled employer.
• If you are based in the United States and would like more information about your EEO rights under the law, please click here.
• Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
• If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
• We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk.
• These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media.
• Please verify the source of any job-related communications carefully.
• All official Zendesk communications are conducted through "@zendesk.com" email addresses.
• If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com