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About the Role
As a Field Auto Appraiser, you will be at the forefront of our claims process, meeting customers at their location to write estimates and guide them through the repair or total loss process. This role involves a mix of in-person visits, virtual inspections, and written communication, offering a fast-paced, hands-on experience that blends technical know-how, customer service, and field work.
Responsibilities
- Evaluate damage on-site and collaborate with body shops and service providers.
- Investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- Communicate with customers via phone, email, and video chat to facilitate a fast, fair, and easy claims process.
- Offer customers their preferred communication method to discuss claim needs and provide updates.
- Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
- Utilize multiple tools, including estimate tools, job aids, and settlement platforms, to manage claims in a fast-paced environment.
- Ensure claims are documented accurately and in line with policy agreements.
- Maintain clear, timely records in the claims system.
Requirements
- 3-5 years' experience in auto collision estimating using CCC or Mitchell.
- High School Diploma or GED.
- Proficient written and verbal communication skills.
- Strong attention to detail and ability to write precise and comprehensive estimates.
- Comfortable utilizing technology and various platforms for claims processing.
- Excellent time management and organizational skills.
- Valid driver's license and willingness to travel.
- May be expected to obtain an adjusters' and/or appraisers' license in multiple markets within 60 days of hire.
- Must maintain all licensing required for the role, including continuing education.
Skills
- Auto Damage Appraisal
- CCC ONE
- Motor Vehicle Repairs
- Vehicle Repairs
- Vehicle Valuation
- Customer Service
- Empathy
- Investigation
- Negotiation
- Problem Solving
- Critical Thinking
Location
- Nassau County - Long Island, NY
- Dallas, TX (for training)
Work Type
- Field-based
- Full-time
Experience Level
- 3-5 years
Education Level
- High School Diploma or GED
Salary/Compensations
- $60,000.00 - $117,700.00 annually
Benefits
- Sign-on Bonus: $5,000 for qualified candidates
- Competitive salary
- Medical, dental, and vision coverage
- Allstate pension plan
- 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Company car (potential, based on guidelines)
- Mileage reimbursements
- Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
- Monthly connectivity reimbursement for remote work
- Dedicated, private workspace required for remote work
About the Company
- Allstate has been protecting families and their belongings from life's uncertainties for over 90 years.
- We are an innovative company, a step ahead of our customers' evolving needs.
- We are dedicated to serving clients, customers, and communities, allowing employees to find meaning and value in their work.
- We offer an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.
- Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.
- We are looking for talented professionals committed to giving our customers the best.
Equal Opportunity
- Allstate generally does not sponsor individuals for employment-based visas for this position.
- Indiana House Enrolled Act (HEA) 1242: It is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran.
- San Francisco Fair Chance Ordinance information available.
- Los Angeles Fair Chance Initiative for Hiring Ordinance information available.
- EEO Know Your Rights poster available.
- FMLA poster available.
- It is the Company’s policy to employ the best qualified individuals available for all jobs.
- Discriminatory action on account of ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation is prohibited.
- This policy applies to all aspects of the employment relationship, including hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.