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About the Role

Gallagher Bassett is seeking a Claims Supervisor to lead and encourage a Workers Compensation claims team. This role involves guiding the team in handling claims according to GB's Best Practices, managing adjuster hiring and training, defining team goals, motivating performance, and effectively managing workloads to ensure optimal efficiency. The supervisor will also utilize Gallagher's technology to enhance team efficiency and service quality, communicate professionally with clients, carriers, and brokers, and manage multiple competing priorities while identifying coaching opportunities for team member development.

Responsibilities

Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
Guide claims team to handle claims in accordance with GB’s Best Practices.
Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

Requirements

High School Diploma
Minimum of 10 years related claims experience
Appropriately licensed and/or certified in all states in which claims are being handled
Knowledge of all team member related functions
Workers compensation lost time claims experience
PPD with two years of claims supervisory experience
NY jurisdiction knowledge
NY license

Skills

Claims handling
Supervisory experience
Hiring
Training
Performance management
Workload management
Technology utilization
Client communication
Coaching

Location

Remote

Work Type

Full-time

Experience Level

10+ years claims experience
1-3 years supervisory experience

Education Level

High School Diploma
Bachelor's Degree

Salary/Compensations

Competitive and comprehensive compensation package

Benefits

Medical/dental/vision plans (start from day one)
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours
Training programs
Gallagher Thrive program
Charitable matching gift program

About the Company

Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
We are part of something bigger, a team that shows up, stands together, and leads with purpose.

Equal Opportunity

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.