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About the Role

The Service Captain will play a pivotal role in orchestrating the guest experience while supporting the team in the dining room, ensuring each guest receives warm, attentive, and knowledgeable hospitality that reflects our Michelin-starred standards.

Responsibilities

• Work as part of an established team to deliver exceptional dining experiences and ensure flawless service execution in a warm and hospitable environment.
• Deliver a relaxed but refined service throughout each stage of the guest journey.
• Guide guests through the tasting menu while building lasting relationships to encourage repeat visits.
• Maintain consistent steps of service with precise attention to detail.
• Anticipate guest needs and personalize each interaction with care, timing, and professionalism.
• Contribute actively to pre-service and post-service, training sessions, and feedback loops that support team growth.

Requirements

• Proven success as a Service Captain, Sommelier, or Server in a fine dining establishment for a minimum of 3 years.
• Possess a warm, professional demeanor with a passion for service excellence, attention to detail, and hospitality.
• Ability to provide a thoughtful, accurate, and precise service while creating lasting memories for our guests.
• Clear communicator with the ability to lead by example and support team members in real time.
• Ability to work gracefully under pressure in a fast-paced environment.
• Have open full-time availability to work nights and weekends, including holidays from 1pm-close.
• Overtime may be required.
• Possess the legal ability to work with alcohol including valid all state/locally required alcohol certifications.

Skills

• Fine dining service
• Restaurant service operations
• Hospitality
• Service excellence
• Attention to detail
• Communication
• Leadership

Work Type

• Full-time

Experience Level

• 3 years

Salary/Compensations

• Competitive salary
• Competitive Livable Compensation

Benefits

• Health insurance
• Paid time off
• Wellness resources
• 401(k)
• 401(k) matching
• Daily Team Meals
• Quarterly Restaurant Group Dining Stipend, after 60 days of employment
• Accrued PTO and Sick Paid Time Off
• Insurance Options (Health, Dental, Vision, Life, Accident, Pet, etc..)
• Optional FSA, Commuter, and Dependent Care Deduction Options
• Referral Bonuses
• Continuing Education Stipend, after 1 year of employment