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About the Role

The NYC DOE seeks a qualified contractor to provide project management, business analysis, application support, testing, training, data management, business intelligence, and reporting services for its Special Education systems. This role supports the implementation and enhancement of the ATLAS platform, modernization of Special Education applications, development of regulatory and operational reports, maintenance of enterprise data repositories, user training, and continuous operational support.

Responsibilities

Analyze business operations, workflows, and internal processes to identify opportunities for improvement.
Document and develop "as-is" and "to-be" business process models.
Gather, analyze, validate, and document business and functional requirements.
Refine business cases and evaluate proposed solutions.
Prepare project documentation including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), use cases, workflow diagrams, process maps, and requirements traceability matrices.
Collaborate with project managers, developers, testers, and business stakeholders throughout the System Development Life Cycle (SDLC).
Support solution design, testing, user acceptance testing (UAT), and implementation activities.
Assist with change management, stakeholder communications, and end-user training activities.
Ensure all project documentation complies with DOE standards and project governance requirements.

Requirements

Minimum of 5 years of experience as a Business Analyst supporting enterprise IT projects.
Demonstrated experience gathering, analyzing, and documenting business and functional requirements.
Experience creating business process models, workflow diagrams, use cases, and requirements traceability matrices.
Knowledge of System Development Life Cycle (SDLC) methodologies, including Agile and Waterfall.
Proficiency with Microsoft Visio, Microsoft Project, HP ALM/Quality Center, Atlassian JIRA, and Microsoft Office Suite.
Experience facilitating stakeholder interviews, workshops, and requirements review sessions.
Strong analytical, problem-solving, organizational, and critical thinking skills.
Excellent written and verbal communication skills with the ability to prepare clear technical and business documentation.
Experience supporting system testing, User Acceptance Testing (UAT), and implementation activities.
Ability to manage multiple priorities and work collaboratively with cross-functional business and technical teams.
Experience supporting government, public sector, education, or large enterprise organizations is preferred.

Skills

Project Management
Business Analysis
Application Support
Testing
Training
Data Management
Business Intelligence
Reporting
ATLAS platform
Microsoft Visio
Microsoft Project
HP ALM/Quality Center
Atlassian JIRA
Microsoft Office Suite
Agile
Waterfall
SDLC
Business Process Modeling
Workflow Diagrams
Use Cases
Requirements Traceability Matrices
Stakeholder Interviews
Workshops
Requirements Review Sessions
Analytical Skills
Problem-Solving Skills
Organizational Skills
Critical Thinking Skills
Written Communication Skills
Verbal Communication Skills
System Testing
User Acceptance Testing (UAT)
Implementation Activities
Change Management
Stakeholder Communications
End-User Training

Location

New York City

Work Type

Contractor

Experience Level

5 years of experience as a Business Analyst

Education Level

Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.

About the Company

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence.

Equal Opportunity

Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.