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About the Role

The IT Specialist – Training will support the NYC Department of Education's Special Education Systems by assisting in the development, delivery, and continuous improvement of training programs for the ATLAS, SESIS, and related Special Education applications. The specialist will collaborate with DOE stakeholders and the application training team to design engaging learning materials, deliver instructor-led and virtual training, evaluate training effectiveness, and enhance user proficiency to ensure successful adoption of system enhancements and compliance with Special Education processes.

Responsibilities

Assist the existing application training team in developing, maintaining, and implementing the Special Education Systems training strategy.
Design, develop, and update instructor-led, virtual, and self-paced training materials for Special Education applications.
Identify training needs and recommend professional development opportunities based on system enhancements and user feedback.
Deliver classroom, virtual, and webinar-based training sessions for DOE staff and end users.
Develop user guides, quick reference guides, job aids, presentations, videos, and e-learning modules.
Evaluate training effectiveness through assessments, surveys, and performance metrics, and recommend improvements.
Collaborate with business analysts, project managers, and technical teams to ensure training materials accurately reflect system functionality and business processes.
Support user adoption initiatives and ongoing knowledge transfer activities.
Maintain training documentation and learning management content.
Provide post-training support and assist users in effectively utilizing Special Education systems.
Participate in User Acceptance Testing (UAT) to understand new functionality prior to training delivery.
Ensure all training materials comply with DOE standards, accessibility requirements, and project documentation guidelines.

Requirements

Bachelor's degree in Information Technology, Education, Instructional Design, Training, or a related field.
Minimum 5 years of experience developing and delivering technical training for enterprise applications.
Experience creating instructor-led, virtual, and e-learning training programs.
Strong instructional design, presentation, facilitation, and communication skills.
Experience supporting software implementation or system modernization projects.
Ability to collaborate effectively with technical teams, business stakeholders, and end users.
Experience evaluating training effectiveness and recommending continuous improvements.

Skills

Adobe Captivate
Adobe Connect
Adobe Creative Cloud
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
SnagIt
HP Quality Center (HPQC)
K–12 education or government agencies support
Special Education systems support (SESIS or ATLAS)
Learning Management Systems (LMS) familiarity
Accessibility standards knowledge
Adult learning principles knowledge
Multimedia training content development
Webinar development
Instructional video development

Location

New York City

Work Type

Contractor

Experience Level

Minimum 5 years of experience developing and delivering technical training for enterprise applications.

Education Level

Bachelor's degree in Information Technology, Education, Instructional Design, Training, or a related field.

About the Company

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence.

Equal Opportunity

Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.