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About the Role
Partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. Serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success.
Responsibilities
- Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
- Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
- Deliver formal training to client project team members and/or end-users.
- Provide knowledge transfer to internal team members throughout the onboarding process.
- Provide support by demonstrating knowledge of products, services, and best practices.
- Track and communicate client issues and proactively troubleshoot and resolve problems.
- Manage multiple accounts, deadlines, and milestones.
- Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
- Collaborate with internal colleagues on product, sales, account management, and other initiatives.
Requirements
- Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting.
- Experience managing complex implementations and multiple stakeholder groups.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
- Savvy with technology and capacity to become an expert in our software in a short period of time.
- Self-starter comfortable working with minimal oversight and tight deadlines.
- Ability to learn the MaintainX product within 30 days to advise customers.
Skills
- English
- Spanish
- Software implementation
- Customer onboarding
- Application engineering
- Business consulting
- Maintenance
- Reliability
- Operations
- Engineering
- Construction
- Change management
- Client management
- Training delivery
- Knowledge transfer
- Product support
- Problem-solving
- Account management
- Deadline management
- Milestone management
- Industry expertise
- Workflow recommendations
- Communication
- Presentation
- Facilitation
- Time management
- Interpersonal skills
- Client relationship management
- Expectation management
- Business requirements definition
- Functional specifications review
- User training
- Deployment
- Prioritization
- Fast-paced environment management
- Quality assurance
- Client satisfaction
- Technology savvy
- Software expertise
- Self-starter
- Minimal oversight work
- Tight deadline management
Education Level
- BEng degree or equivalent years of experience
Salary/Compensations
- Competitive salary
Benefits
- Meaningful equity opportunities
- Healthcare, dental, and vision coverage
- 401(k) / RRSP enrollment program
- Take what you need PTO
About the Company
- MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag.
- Raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing total funding to $254M.
- Named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.
- Growing fast and hiring the talent to match.
- Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running.
- We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
Equal Opportunity
- MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.