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About the Role

The Customer Success Manager, Channel is responsible for achieving sales, profitability, and retention objectives within the NinjaOne reseller program. You will monitor and grow reseller-derived revenue through partner marketing and sales programs, ensuring Channel excellence through conflict management, contract agreement, and process adherence.

Responsibilities

• Consistently meet and maintain relationships with NinjaOne channel partners and customers.
• Drive Net Dollar Retention through cross-sell and upsell activities.
• Manage communications and employ conflict resolution with customers.
• Track and coordinate activities for each account.
• Negotiate and close contracts.
• Analyze marketing trends and predictions.
• Determine customer needs and propose appropriate solutions.
• Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services.
• Secure leads for potential customers and appointments for the lead with a sales team member.
• Gather information on the lead’s budget, authority, need for the Company’s product/service, and timeline.
• Work closely with CAMs and channel team to assist in larger team initiatives.

Requirements

• 3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers.
• Thorough understanding of the reseller channel and what it takes to enable partner growth.
• Experience building and maintaining a strong network of partners.
• Strong written and verbal communication skills.
• Analytical, strategic mindset with proven problem-solving skills.
• Excellent customer service skills, with exceptional business and technical acumen.
• Ability to stay organized and thrive in a fast-paced, collaborative team environment.
• This position is NOT eligible for Visa sponsorship.

Location

• Austin, Texas

Work Type

• Hybrid
• Full-time

Experience Level

• 3-5 years

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Unlimited PTO.

About the Company

• NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
• The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend.
• By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
• NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.
• We are committed to providing an inclusive and diverse work environment.