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About the Role

The Patient Service Associate serves as the first point of contact for patients, demonstrating exceptional customer service and professionalism. This role involves managing patient interactions, scheduling, phone systems, and ensuring data accuracy while maintaining confidentiality.

Responsibilities

• Provide exceptional customer service to all patients, visitors and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and other visitors to the agency and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines.
• Collect, verify, update and document patient demographics, insurance information and forms.
• Reconcile patient visits daily.
• Verify active insurance coverage and status and update information as necessary.
• Collect patient payments, balances and copays.
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date.
• Complete end of day reporting and ensure records balance.
• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines.
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols.
• Consistently ensure and maintain patient confidentiality.
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement.
• Support manager in monitoring inventory of supplies for the office.
• Meet and exceed assigned individual and departmental goals.
• Perform other duties and projects as assigned.

Requirements

• Associates degree, medical office or medical assistant degree or 2 plus years’ with directly relevant experience in a patient services role.
• Exceptional customer service skills.
• Excellent Verbal and written communication skills.
• Proven ability to multi task.
• Problem Solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.
• Experience with Microsoft Power Point, Excel, Word, preferred.
• Must be able to operate computer and telephone continuously.
• Regular regional travel as necessary.

Skills

• Customer service
• Verbal communication
• Written communication
• Multi-tasking
• Problem solving
• Critical thinking
• Organization
• Data entry
• Microsoft Power Point
• Microsoft Excel
• Microsoft Word

Location

• Middletown, Connecticut

Work Type

• Full-time

Experience Level

• 2 plus years experience in a patient services role

Education Level

• Associate's degree
• Medical office degree
• Medical assistant degree

About the Company

• The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations.
• It is home to programs focusing on education, research, and process improvement support for safety net providers.
• The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S.
• It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states.
• As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts.
• As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe.
• Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.