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About the Role
As an IT Support Engineer, you will be the central point of contact for providing IT support to a diverse team, playing a key role in promoting employee productivity by providing robust, knowledgeable, and timely service. You will be responsible for core IT support, ranging from SaaS applications, hardware/software support, user onboarding and training, and documentation.
Responsibilities
- Provide Tier 1 and Tier 2 support to all employees.
- Maintain office hardware, including device and license management.
- Deploy new hardware, software, and accounts to employees.
- Implement automation and new workflows to transform the IT Support department.
- Contribute to ongoing system and process documentation.
- Serve as the go-to person for audio/video systems and event livestreams.
Requirements
- 3-5 years of experience in a technical support or helpdesk role.
- Thorough knowledge of computer maintenance (MacOS, Windows, Linux).
- Service-oriented mindset with a passion for helping others.
Skills
- Google Workspace Administration
- JIRA
- Confluence
- Slack
- Azure Active Directory
- InTune
- Jamf
- AWS
Location
- New York
- New Jersey
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelor's degree in Information Technology, Computer Science or relevant experience.
- IT-related certifications are desirable.
Salary/Compensations
- $79,538—$88,375 USD
Benefits
- Competitive hourly rate
- 401K company match that vests immediately
- Team bonus opportunities
- Generous PTO
- Flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups
About the Company
- A fast-paced, mission-driven company that is disrupting the traditional food supply chain.
- An inclusive, collaborative, and dynamic work environment.