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About the Role

The Deputy Head of UK Operations ensures seamless delivery of high-quality radiology services in the UK, building and executing a robust workforce strategy aligned with long-term capacity, productivity, and operational goals. This role supports and deputises for the Head of UK Operations and Capacity, providing senior operational leadership across UK day services. The position translates strategic objectives into operational execution, acts as an escalation point for service delivery issues, and leads continuous improvement initiatives.

Responsibilities

Provide senior oversight of UK operational service delivery across day services (both elective and emergency)
Act as escalation point for complex or high-impact service issues
Ensure seamless coordination between night and day operations
Monitor performance trends, incidents, and service risks
Deputise for the Head of UK Operations and Capacity when required
Represent UK daytime Operations in senior forums, councils, audits, and client discussions
Provide operational insight and recommendations to support strategic decisions
Direct line management of daytime client administrators’ operational roles
Set objectives, conduct 1:1s, appraisals, and performance and sickness management
Support recruitment, onboarding, succession planning, and team development
Ensure operational SOPs (Standard Operating Procedures) are accurate, current, and embedded
Oversee incident management, RCA (Root Cause Analyses) and CAPA (Corrective and Pretentious Actions) processes with Quality
Ensure contingency plans are in place, tested, and understood
Support audit, governance, and compliance requirements
Act as senior operational contact for key internal and external stakeholders
Work closely with Medical, Market, IT, Finance, Quality, and Capacity teams
Ensure clear, timely, and effective operational communications
Lead and sponsor service improvement and optimisation initiatives
Identify opportunities for standardisation, automation, and efficiency gains
Contribute to UK BU transformation and strategic projects
Support KPI reporting and data-driven decision-making

Requirements

Proven experience in a line management role of a medium/large team (15+ staff members)
Significant experience in operational leadership within a healthcare (NHS preferred) or 24/7 service environment
Knowledge of radiology or regulated healthcare environments
Strong understanding of service delivery, risk, and incident management
Excellent communication, organisational and leadership skills
Fluent English (written and spoken)
Experience overseeing day elective and emergency radiology services
Experience in transformation or large-scale operational projects
Radiography or healthcare qualification

Skills

Strategic and operational leadership
People management and coaching
Service excellence
Change leadership
Collaboration and influence

Location

UK
Reading

Work Type

Full-time

About the Company

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics.
We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 350+ specialised radiologists report over 800,000 cases annually.
Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.
At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider.
We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.