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About the Role

We are seeking a Business Systems Operations Specialist to support and enhance the operational systems for our go-to-market organization. This role involves maintaining business systems, troubleshooting issues, improving workflows, and supporting daily operations across Sales, Customer Success, Marketing, Finance, and Product teams. The ideal candidate enjoys problem-solving, learning new systems, process improvement, and cross-functional collaboration, with opportunities to leverage automation and AI to boost efficiency.

Responsibilities

Support and maintain go-to-market systems including HubSpot, Vitally, and other operational platforms.
Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests.
Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
Create and maintain dashboards and reporting for pipeline, customer health, renewals, forecasting, and key business metrics.
Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
Perform data cleanup, improve CRM hygiene, and maintain data accuracy across business systems.
Document processes, troubleshooting guides, and operational playbooks for scalability and self-service.
Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies.
Assist with cross-functional operational projects to improve teamwork and scalability.

Requirements

3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.
Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems.
Experience creating or supporting workflows, automations, reporting, and operational processes.
Strong analytical and problem-solving skills with the ability to troubleshoot issues across multiple systems.
Understanding of data quality and information flow between business applications.
Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.
Excellent communication skills and ability to work effectively with technical and non-technical stakeholders.
A continuous improvement mindset with curiosity for learning new tools and technologies.

Skills

HubSpot
Vitally
Workflow automation
Reporting
Data analysis
Problem-solving
CRM
Data quality
Organizational skills
Communication skills
Automation tools
AI tools
APIs
Integrations
Low-code automation
ChatGPT
Claude
GitHub Copilot
MCP-enabled tools
Looker
Sigma
Tableau
Power BI
SQL

Experience Level

3+ years of experience

About the Company

Nylas specializes in simplifying the integration of email, calendar, and contact management features into applications through APIs, ensuring security and effectiveness.
The company supports over 100,000 developers and collaborates with more than 900 companies globally, impacting how digital communication tools are built and used across sectors like healthcare and education.
Nylas empowers developers by reducing barriers in communication technology, fostering innovation and enhancing user interaction.

Equal Opportunity

Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment.
Visa sponsorship may not be available in certain remote locations.