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About the Role

This role focuses on delivering excellent customer service, assisting shoppers, and ensuring a positive store experience. Responsibilities include efficient checkout, merchandise handling, and supporting various store operations to maintain brand standards and product availability.

Responsibilities

• Deliver friendly customer service and help customers find products.
• Ensure a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties.
• Maintain store recovery standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Perform merchandise recovery and maintenance, including the return/go-back process.
• Perform Store In Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs.
• Interact with others respectfully and maintain a positive attitude.
• Cross-trained in Custom Framing selling and production.
• Perform other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves.
• Applicants must satisfy federal, state, and local legal requirements.
• Must be at least sixteen (16) years or older.

Skills

• Customer service
• Cash handling
• Omni channel processes
• Merchandise recovery
• Stocking
• Planogram execution
• Sales
• Production

Location

• HART-BERLIN, CT
• Los Angeles County

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Salary/Compensations

• $16.94 - $19.70
• Eligible for overtime compensation

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs
• Paid time off

About the Company

• Our purpose is to fuel the joy of creativity and celebration.
• We are the leading destination for creating and celebrating in North America.
• We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• We also own Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
• We put people first.
• We do the right thing.
• We’re always improving our craft.
• We hold ourselves accountable.
• We’re better together.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.
• Michaels is committed to the full inclusion of all qualified individuals.
• Michaels will assure that people with disabilities are provided reasonable accommodations.
• EEOC Know Your Rights Poster in English
• EEOC Know Your Rights Poster in Spanish
• EEOC Poster Optimized for Screen Readers
• Federal FMLA Poster
• Federal EPPAC Poster