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About the Role

MongoDB Technical Services Engineers advise customers and solve complex MongoDB problems using exceptional problem-solving, customer service, and deep technical experience. Engineers are experts in the entire MongoDB ecosystem, including database server, drivers, cloud, infrastructure, Atlas, and Cloud Manager. The role combines MongoDB expertise with passion, initiative, teamwork, and a sense of humor to achieve exceptional customer results.

Responsibilities

Advise customers and solve their complex MongoDB problems.
Work alongside largest customers, solving complex issues related to architecture, performance, recovery, and security.
Serve as an expert resource on standard methodologies for running MongoDB at scale.
Act as an advocate for customer needs, working with product management and development teams.
Contribute to internal projects, including software development for support tools.
Mentor and ramp new team members.
Take initiative in building knowledge of new product lines within the MongoDB ecosystem.

Requirements

Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching.
Experience building and maintaining complex mission-critical production database systems.
Ability to read code and basic coding/scripting ability in one or more languages (Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.).
Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
Experience analyzing issues holistically, from the application tier through the database, down to the storage.
Genuine desire to help people.
Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
Desire and ability to rapidly learn a wide variety of new technical skills.
Willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

Skills

MongoDB
Linux performance
Memory management
I/O tuning
Configuration
Security
Networking
Clusters
Troubleshooting
Networking concepts
Protocols (DNS, TCP/IP, SSL/TLS)
Storage engineering
NAS
SAN
SSD
Multi-pathing
Caching
Mission-critical production database systems
Java
Python
Ruby
C
C++
C#
Javascript
node.js
Go
Customer workloads
Use cases
Performance analysis
Availability analysis
Scalability analysis
Application tier analysis
Database analysis
Storage analysis
Problem-solving
Real-time problem solving
Rapid learning
Collaboration
Large scale databases (RDBMS, NoSQL)
Authentication systems (LDAP, Kerberos, AD)
Distributed version control systems
Git
Cloud services (AWS, Azure, GCP)
Kubernetes
Orchestration systems
Vendor-specific Enterprise operators

Location

Remote
US Citizen on US Soil

Work Type

Remote
Full-time

Experience Level

Mid-level
Senior

Education Level

MongoDB Certified DBA Associate exam

Salary/Compensations

$90,000—$176,000 USD

Benefits

20% uplift on base salary for weekend shift
No on-call requirements for off days
Equity
Participation in employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
401(k) plan
Mental health counseling
Access to transgender-inclusive health insurance coverage
Health benefits offerings

About the Company

MongoDB is built for change, empowering customers and people to innovate at the speed of the market.
MongoDB has redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
MongoDB's unified data platform is the most widely available, globally distributed data platform on the market.
MongoDB Atlas is the only globally distributed, multi-cloud data platform available across AWS, Google Cloud, and Microsoft Azure.
MongoDB has offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups.
MongoDB's compass is its Leadership Commitment, guiding decisions, interactions, and success.
MongoDB is committed to developing a supportive and enriching culture for everyone, including employee affinity groups, fertility assistance, and a generous parental leave policy.
MongoDB provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

Equal Opportunity

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.