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About the Role

Develop, implement, and conduct training for all clinical services employees to ensure their optimal functioning in their roles and contribute to creating a healthy, addiction-free world.

Responsibilities

• Assess training and development needs of clinical services employees through surveys, interviews, focus groups, and communication with managers.
• Organize, plan, and present onboarding, orientation, and skills refresher trainings.
• Develop and present unique clinical trainings to fulfill specific employee needs.
• Serve as a system administrator for the internal employee education and training platform (Relias).
• Administer new hire orientation and ongoing mandatory in-person/remote employee trainings.
• Maintain records of training and development activities, attendance, assessment results, and retraining requirements.

Requirements

• One year of education, training, or communications experience.
• Excellent verbal and written communication skills.
• Strong oral presentation skills.
• Ability to host trainings and presentations in person or virtually.
• Ability to work with staff on diverse learning levels.
• Proficiency with Microsoft Office Suite, Relias or other education and training platforms, electronic health/medical records systems, and related program software.

Skills

• Leadership
• Initiative
• Ethical Practices & Boundaries
• Judgment
• Cultural Competence
• Relationship Management
• Emotional Intelligence
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity
• Multimedia training platforms and methods
• Evaluating and researching evidence-based practices, training options and alternatives
• Designing and implementing effective training and development

Location

• Headquarters - Long Island City, NY 11106
• Long Island City Residential - Queens, NY

Work Type

• Full Time
• Full Time - Exempt

Experience Level

• One year of experience

Education Level

• Graduate Degree
• High School Diploma required
• Bachelor’s degree preferred

Salary/Compensations

• $56,000.00 - $72,000.00

Benefits

• 100% employer-paid medical insurance for all eligible employees and their dependents
• 10 Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those scheduled to work at least 30 hours per week
• Pet insurance
• Legal support
• Supplemental insurance
• Generous tuition reimbursement program
• 403(b) retirement plan

About the Company

• Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery.
• We provide treatment, housing, and support services for our clients and their families.
• Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness.
• By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.